Look for a different company - Senior Account Manager Lumen Employee Review

2.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

You have the opportunity to learn about several different product sets

Cons

The products are almost always overpriced They are almost always behind the competition There is very little support Customer service is terrible

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Lumen Response
4mo
Thank you for sharing your story with us. We want to hear from people like you to learn how we can do better. We're sorry to read that you have felt difficulties regarding our products, support system, and customer service. We hope you felt comfortable reaching out to your team to discuss these topics. We're committed to courage, so we thank you for boldly advocating an idea or opinion especially when it creates a sense of vulnerability. We're glad to learn that you took advantage of our opportunities to learn and grow. We believe in helping everyone to reach their full potential. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for your hard work.

Explore other reviews about Lumen

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

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Lumen Response
2mo
Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
3w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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