Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 704 reviews)); "Good work life balance and flexible" ((in 613 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 478 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 441 reviews)); "good culture and feels like a team" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 156 reviews)); "Lots of layoffs and re" ((in 147 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jan 24, 2026

This company is slowly dying

Principal architect

Recommend

CEO approval

Business Outlook

Pros

Good pay, good work culture

Cons

Company may not continue to be in business. At least 10 hours of work every day. Very short sighted board and management

Lumen Response

4mo

Thank you for sharing your feedback with us. We value your input. We're sorry to hear about your experience at Lumen. It's our priority to ensure that our leadership teams remain committed to understanding, respecting, and collaborating with others toward a common goal. We're always looking to create a supportive culture that prioritizes employee physical, mental, financial, social and professional well-being. We're glad to hear that you valued our compensation practices and work culture. Thank you again for your feedback, we wish you all the best with the next step in your career.

3.0

Jan 22, 2026

Good Company to Work For

Acount director

Recommend

CEO approval

Business Outlook

Pros

Benefits, teammates, leadership, remote work, technology capabilities

Cons

Legacy systems, leadership turnover, annual layoffs, no raises

Lumen Response

4mo

Thank you for leaving an honest review. We appreciate your feedback to help us improve. We recognize that legacy systems and change are challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued your teammates, benefits, leaders, and hybrid working model. Thank you again for your feedback. We wish you all the best with the next step in your career.

5.0

Jan 20, 2026

Decent company to work with

Project manager

Recommend

CEO approval

Business Outlook

Pros

Good work environment Flexible with Work from home Transport

Cons

not anything to mention as cons

Lumen Response

4mo

Thank you for your insight into working at Lumen. We need feedback like yours to continue to make Lumen a great place to work. We're glad you're enjoying our work environment, agile working model, and transport! Thank you for the work you do with us, we're happy to have you on the team.

Viewing 73 - 75 of 7,766 Reviews

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Account Manager I - Wholesale

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This company is slowly dying

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