Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 662 reviews)); "Good Work Life Balance and WFH" ((in 599 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 460 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Good culture and down to earth coworkers" ((in 180 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 155 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

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3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Mar 14, 2012

It's a great place to work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A very lax, open work environment; casual atmosphere with respectful management; plenty of room for advancement with a very promotion-from-within corporate ladder

Cons

Compensation could be a bit better for the type of work being done; the company isn't always the fastest in dealing with personnel management (it took me nearly two months to get hired on officially, having worked there for half a year)

5.0

Oct 31, 2011

overall good experience

Facilities assigner specialist

Recommend

CEO approval

Business Outlook

Pros

benefits, great pay and steady work

Cons

scheduling practices -- policy too strict for taking days off

3.0

Oct 29, 2011

Intesresting

Operations tech i

Recommend

CEO approval

Business Outlook

Pros

New company name, to early to tell what else

Cons

no solid information of changes and personel strategy

Viewing 7756 - 7758 of 7,767 Reviews

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Account Manager Senior - Inside Public Sector

Senior Lead IT Engineer

Contract Acquisition Manager

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It's a great place to work.

overall good experience

Intesresting

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