Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 695 reviews)); "Good work life balance and flexible" ((in 605 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 458 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "Good culture and down to earth coworkers" ((in 190 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 156 reviews)); "Lots of layoffs and re" ((in 145 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 133 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

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3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jan 27, 2010

EMBARQ employees seemingly not welcome in new company

Product manager

Recommend

CEO approval

Business Outlook

Pros

High level of competence with EMBARQ prior to acquisition

Cons

Retained staff post merger asked to take substabtial pay cuts while receiving increased workloads. Unofficial (i.e. gossip) within EMBARQ was that salaries were tied to cost of living in Monroe.

4.0

Jul 28, 2012

Great advancement opportunities

Manager technology management

Recommend

CEO approval

Business Outlook

Pros

Growth through aquisitions. Great ethics. Strong Vision

Cons

Integration efforts of various aquisitions still in transition

3.0

Feb 5, 2013

The company Values are Great ..its the behind the values the management dose not deliver what they promote same w most

Customer communications technician

Recommend

CEO approval

Business Outlook

Pros

luv being union i luv working and feeling secure and knowledgeable in my job If I ever wanted to participate in the Management arena the options are there to self apply for jobs. i luv my Payday and time off my co workers are nice kind fun and helpful there are groups to join if i wanted

Cons

The needs of the business is not more important than an Individual the bean counting is ridiculous and heads no results if any one truly had an accurate history of bean counting it would not amount to a hill of beans..flex time from 6-7 needs to be n place 4 center employees work f

Viewing 7762 - 7764 of 7,767 Reviews

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Account Manager Senior - Inside Public Sector

Contract Acquisition Manager

Senior Director- Chief of Staff

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Reviews by job title

EMBARQ employees seemingly not welcome in new company

Great advancement opportunities

The company Values are Great ..its the behind the values the management dose not deliver what they promote same w most

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