Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 695 reviews)); "Good work life balance and flexible" ((in 605 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 458 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "Good culture and down to earth coworkers" ((in 190 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 156 reviews)); "Lots of layoffs and re" ((in 145 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 133 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

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3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Aug 20, 2013

Centurylink is a Leader in their chosen markets

Acquisition account executive

Recommend

CEO approval

Business Outlook

Pros

Centurylink is one of the largest telecom companies nationwide and is aggressively moving to implement IP TV in select areas

Cons

Centurylink has chosen not to be competitive in the rural markets

5.0

Jul 26, 2013

Good company

Service technician

Recommend

CEO approval

Business Outlook

Pros

Not micro managed like other big Telcos. Good pay and benies. All around a very good work atmosphere. They let you do your job.

Cons

I'm sure there are some but nothing is coming to mind. Maybe they could invest a little more in their facilities in the field. Seems like it could be difficult to move up the ladder and be promoted.

5.0

Jun 26, 2013

Best entry level job for individuals with no college education

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay with pretty decent benefits and if you are a full time employee you earn three weeks paid vacation your first year. Alot of room for advancement,

Cons

Work at a computer the entire shift while having to process orders and track your work to ensure that you meet monthly service level goals,

Viewing 7726 - 7728 of 7,767 Reviews

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Centurylink is a Leader in their chosen markets

Good company

Best entry level job for individuals with no college education

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