Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 695 reviews)); "Good work life balance and flexible" ((in 605 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 458 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "Good culture and down to earth coworkers" ((in 190 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 156 reviews)); "Lots of layoffs and re" ((in 145 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 133 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

May 21, 2013

great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great hours, great management, they really care about your work life balance and time off

Cons

slow pace, low hourly pay, training could be revamped

4.0

Mar 14, 2013

Overall, pretty good company.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Joined company when Qwest Communications. Typical fortune 500 environment, internal restructuring every few years. Opportunities to advance if you keep your ears open and are willing to move. I worked for the enterprise business unit (based in Denver). If you wanted upward mobility, in many cases you would have to move there (not always, but depended on your position). 3rd largest telco, good product sets, upgrading internal support systems for sales professionals. Using Salesforce and Miller Heiman sales training. Competent product management and support. Not a bad place to work.

Cons

Left company after the acquisition (Centurylink acquired Qwest). Centurylink CEO came up through the ranks as accountant, CFO, then CEO. Very numbers driven. Research revealed same MO when acquiring other companies; SOP for first year, then downsize workforce and rebalance salaries, reorg. Not saying that's not a good approach for overall business, but employees need to beware and be positioned well.

3.0

Mar 6, 2013

Not a bad place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, plenty of variety, opportunities for good networkers

Cons

Chaotic environment at times, constant re-organizations, stressful layoffs

Viewing 7729 - 7731 of 7,767 Reviews

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Jobs at Lumen

Cybersecurity Assurance Analyst (Audit)

Account Manager Senior - Inside Public Sector

Contract Acquisition Manager

Senior Lead IT Engineer

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great place to work

Overall, pretty good company.

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