Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 691 reviews)); "Schedule is flexible and good for work/life balance" ((in 615 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 459 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Flexible and can work from home." ((in 176 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 393 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews)); "Poor upper management and stressful" ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,778 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

8K reviews

2.0

Dec 7, 2010

Not a great place

Qa analyst

Recommend

CEO approval

Business Outlook

Pros

Good place to work and flexibility

Cons

lots of politics, upper management not so bothered about others

5.0

Nov 28, 2010

You can't beat the salary and benefits and, if you can survive the cost cutting, it's a challenging, fun place to work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competitive salaries and benefits; exposure to evolving communications technologies; a large variety of opportunities for professional growth and expansion of technical expertise; work with smart, dedicated group of people.

Cons

Constant cost cutting resulting from large exposure to declining "land line" business; little opportunity for advancement; also, the currently planned merger with CenturyLink is creating quite a bit of uncertainty about the length of time one might stay employed.

4.0

Nov 26, 2010

Not perfect but a good company to work for

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Fortune 500 company, strong training programs for non-management positions. Decent pay, good benefits. Company has a strong reputation in the telecommunications industry.

Cons

The training and feedback for management employees does not compare to that available to non-management employees. The company requires management employees to utilize their own credit cards and cell phones for company business.

Viewing 7666 - 7668 of 7,778 Reviews

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Not a great place

You can't beat the salary and benefits and, if you can survive the cost cutting, it's a challenging, fun place to work.

Not perfect but a good company to work for

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