Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 691 reviews)); "Schedule is flexible and good for work/life balance" ((in 615 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 459 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Flexible and can work from home." ((in 176 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 393 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews)); "Poor upper management and stressful" ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,779 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,779 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jan 3, 2011

started off better than anyone could have imagined and has gone downhill from there.

Sales representative

Recommend

CEO approval

Business Outlook

Pros

excellent base pay lots of time off good medical

Cons

no possiblilites of moving up pension was taken away moving work to vendors

4.0

Jan 1, 2011

pretty good company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

there are a lot of great people who work for this company. the pay is descent and there are good benefits - medical, dental, vision, etc. there are also some voluntary benefits.

Cons

systems are not all that great, you must be careful about which department you choose to work in. there are some bad apples in management who can make your experience a little less pleasant.

2.0

Dec 14, 2010

Job satisfaction depends on your immediate chain of command, and what area you work in.

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Some areas have good people to work with, some areas have good pay. Job quality can be very different depending on where you end up. Talk to someone who works in your area before you accept the job offer.

Cons

Very poor morale. Some people seem to know that they will be let go after the merger. Future is very uncertain for locals. Many transferred, quit, or got laid off this year.

Viewing 7663 - 7665 of 7,779 Reviews

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Lumen

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started off better than anyone could have imagined and has gone downhill from there.

pretty good company to work for

Job satisfaction depends on your immediate chain of command, and what area you work in.

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