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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,781 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      5.0
      Feb 16, 2011

      Great Company, pay, benefits

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Above average wage for most positions.

      Cons

      Mergers and acquisitions makes job security a number 1 concern

      1.0
      Feb 7, 2011

      Was a great place to work until CenturyTel purchased Embarq. CenturyTel senior leadership is still living in the dark.

      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people that we work with daily are great-they are still the legacy Embarq folks.

      Cons

      Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard. Their arrogance is pathetic. Since taking over they have strong armed the legacy Embarq Sales force into signing Non-Compete agreements, eliminated our Pension Plan, increased quotas, indescriminately taken away sales commissions from top performers, turned off service to our customers for non-pay-when it was CenturyTels' fault for not notifying customers that they had changed the bill to address and the issues go on and on. The turning off service off was the last straw for me. The FCC needs to take a hard look at approving the Qwest merger as these issues are sure to get worse with the additional work load. Qwest Sales folks will not put up with this treatment for long. They come from an extremely competitive enviornment and know that their business is all about relationships between people and not arrogant companies. If legacy CenturyTel does not figure that out soon-they will destroy what Chris Ancel has built at Qwest BMG.

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      Glassdoor has 8,430 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.