Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 670 reviews)); "Schedule is flexible and good for work/life balance" ((in 603 reviews)); "The pay is good and the product line is broad" ((in 457 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 446 reviews)); "Good culture and down to earth coworkers" ((in 181 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 138 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jul 29, 2011

Stressful, not enough time for training or planning. Too often a last minute crisis that could have been avoided.

Sales engineer

Recommend

CEO approval

Business Outlook

Pros

Company always earns a quarterly profit and attempts to maintain on par benefits with others in the same industry

Cons

Extremely frugal company that responds slowly after competition has taken customers. Pay of original legacy employees runs at lower rate than same jobs at peer companies. Employees of new companies merged with the pay is often frozen if salary range was higher.

1.0

Jul 27, 2011

With the exception of my recent compensation issue, it's a decent place to work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competitive compensation, good work/life balance, generally have good employees who care about their job

Cons

Not well positioned in the market so it's hard to sell their services. LEC mentality. Just merged with CenturyLink. Lots of changes. Too early to tell if the changes will be effective and positive.

4.0

Jul 27, 2011

ok

Customer support

Recommend

CEO approval

Business Outlook

Pros

Decent pay, good benefits and good amount of PTO

Cons

Just when you start to become comfortable with one thing, the script is completely flipped. Communication with other departments who do coinciding work is lacking. They will hire anyone off the street.

Viewing 7618 - 7620 of 7,766 Reviews

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Reviews by job title

Stressful, not enough time for training or planning. Too often a last minute crisis that could have been avoided.

With the exception of my recent compensation issue, it's a decent place to work.

ok

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