Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 670 reviews)); "Schedule is flexible and good for work/life balance" ((in 603 reviews)); "The pay is good and the product line is broad" ((in 457 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 446 reviews)); "Good culture and down to earth coworkers" ((in 181 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 138 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,765 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jul 19, 2011

Recently completed 2 acquisitions, and I am willing to give it some time.

Operations manager

Recommend

CEO approval

Business Outlook

Pros

There are reasons to be hopeful. CenturyLink clearly wants to be a player in the Enterprise business markets, given their acquisition of Qwest and SAVVIS.

Cons

I am concerned about the ability to execute on the acquisitions that CenturyLink has made. There are times when the company seems to be managed as if there were ~5,000 employees, and that is no longer the case.

4.0

Jul 16, 2011

The best in providing Work Life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Stress on work life balance Culture of self learning and taking initiatives Lots of trainings Live and Let Live work environment

Cons

Growth is slow compared to others in the industry

3.0

Jul 15, 2011

It was a great learning experience, growth opportunity and opportunity to excel financially.

Retail sales consultant

Recommend

CEO approval

Business Outlook

Pros

Embarq offers many different avenues for personal and professional growth. If you stretch beyond your comfort zone you may have the opportunity to be a part of managament, continued education, customer interaction and community events, to name a few.

Cons

Embarq is a large company, so like most large enterprises, C-level vision can get skewed or miscommunicated throughout the organization.

Viewing 7621 - 7623 of 7,765 Reviews

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Media Relations Senior Manager

Account Manager I - Wholesale

Senior Director- Chief of Staff

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Network Infrastructure Communication Manager

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Reviews by job title

Recently completed 2 acquisitions, and I am willing to give it some time.

The best in providing Work Life balance

It was a great learning experience, growth opportunity and opportunity to excel financially.

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