Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 691 reviews)); "Good work life balance and flexible" ((in 625 reviews)); "The pay is good and the product line is broad" ((in 461 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 444 reviews)); "good culture and feels like a team" ((in 178 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 153 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews)); "low salary and non timely promotions" ((in 131 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,771 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,771 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

May 25, 2012

Decent, but impossible to work your way up!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They pay is pretty decent with start rate at $10.50 plus commission and the benefits are not too bad for in my town. The local management team is fairly nice and sociable.

Cons

The hours are not that great and too many levels to go through. It is very difficult to move up with this company because job slot availability and extensive interviews with not much hope given.

2.0

May 23, 2012

Started Great, Ended Poorly

Account manager

Recommend

CEO approval

Business Outlook

Pros

Working with Technology can be very enjoyable and rewarding. Local Management was willing to listen and fight for their employees.

Cons

Lacked clear direction Treated employees as if they didn't care if you stayed or left Not willing to compete in smaller markets, so customer base slowly left for better offerings Grew too fast and forgot about the principles and customers that got the company where they are today. Disorganized and lacked creativity and vision

4.0

May 21, 2012

Good place to work if you enjoy a challenge

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are extremely competitive

Cons

Lack of stability; be prepared to adapt

Viewing 7522 - 7524 of 7,771 Reviews

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Senior Vice President Corporate Development

Lead Category Manager - Network Construction

OPERATIONS TECHNICIAN II - PUB SEC

Project Manager and Planner

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Decent, but impossible to work your way up!

Started Great, Ended Poorly

Good place to work if you enjoy a challenge

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