Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 691 reviews)); "Good work life balance and flexible" ((in 625 reviews)); "The pay is good and the product line is broad" ((in 461 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 444 reviews)); "good culture and feels like a team" ((in 178 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 153 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews)); "low salary and non timely promotions" ((in 131 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,771 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,771 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jun 6, 2012

Monroe has no idea how to run a large company

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great pay Good benefits Good co workers

Cons

no training except web based which is worthless centurylink leadership is clueless about fiber technology they only want to sell dsl and pots line. company is broke, out of money, cannot compete with the other providers. total lack of trust between leadership and employees. Leadership will not listen to anyone about improving the business. Come 2013 all pay will be cut for former Qwest employees to match the CL employees.

4.0

Jun 4, 2012

Options avalaible if they are seeked aggressively

Analyst

Recommend

CEO approval

Business Outlook

Pros

Options available to help employees follow company principles. Solid principles in tact to reassure ethics.

Cons

Dependent on job and upper management sometimes employee morale lacks

3.0

Jun 3, 2012

Negative. The environment is a somewhat unsettling one.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good incentives. They would have free food served in the break room on holidays, such as Thanksgiving.

Cons

Motivation to do well at our jobs was applied in a negative way, with the constant fear of losing our jobs. There is a high turn-over rate at this company.

Viewing 7519 - 7521 of 7,771 Reviews

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Jobs at Lumen

Senior Lead ServiceNow Administrator

Project Manager and Planner

Senior Lead Permitting Manager

Network Inventory GIS Engineer

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Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Monroe has no idea how to run a large company

Options avalaible if they are seeked aggressively

Negative. The environment is a somewhat unsettling one.

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