Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Oct 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits, fast paced environment, great co-workers.

Cons

Company culture changed for the worse when company merged with Qwest...lost sight of unifying principles due to filling too many senior positions with Legacy Qwest leadership. No opportunity for advancement. Many lay off's are happening as company tries to fill more and more jobs in Monroe, Louisiana.

2.0
Oct 15, 2012
Recommend
CEO approval
Business Outlook

Pros

The majority of co-workers are hard-working and dedicated to achieving results.

Cons

The executive leadership constantly harps on the 7 unifiying principles but never puts them in to practice when it comes to the customers or employees. While constantly espousing the principle of fairness, the company has consistently cut salary, health benefits, and time-off to placate the shareholders but which has left a negative atmosphere as it relates employee satisfaction. Business decisions that impact the customer - promotions, IVR, customer experience are exclusively based on the short-term initial costs without any forward looking residual impacts and expenses.

Viewing 7450 - 7452 of 7,781 Reviews

Glassdoor has 8,430 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.