Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 701 reviews)); "Good work life balance and flexible" ((in 623 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 447 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 389 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

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3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Dec 4, 2018

Proceed with caution

Engineer

Recommend

CEO approval

Business Outlook

Pros

- Compensation - Benefits - Paid holidays - Acquired experience - Co-workers are from all walks of life and often a pleasure to work with

Cons

- Company has endured multiple mergers - Company does not value experienced employees - Employees are made to feel replaceable (ie: layoffs are common) - Constantly changing workflow that is counter intuitive/productive - Company can be extremely "in-bred" in some areas - Often times coworkers from other pre-merger companies will be difficult to work with

1.0

Oct 25, 2018

Was hoping Level 3 culture would dominate after acquisition. Nope

Senior director, product management

Recommend

CEO approval

Business Outlook

Pros

ummm... getting paid for not working if you can?

Cons

Let me count the ways. Incoherent corporate strategy. No relationship between strategy and work actually being done. Competing leaders with overlapping, ambiguous responsibilities.

2.0

Aug 26, 2018

Good packages, but stay clear of product and marketing team in EMEA

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Well meaning and approachable regional EMEA leadership. Lot's of great committed people across the region. Good salary package and benefits.

Cons

Product and Marketing team in EMEA has manipulative leadership and team members breaching company's ethics values. This led to high turnover of staff. HR also had high turn over and is therefore not addressing the situation.

Viewing 67 - 69 of 7,767 Reviews

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Account Manager Senior - Inside Public Sector

Contract Acquisition Manager

Senior Director- Chief of Staff

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Proceed with caution

Was hoping Level 3 culture would dominate after acquisition. Nope

Good packages, but stay clear of product and marketing team in EMEA

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