Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 701 reviews)); "Good work life balance and flexible" ((in 623 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 447 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 389 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Mar 3, 2018

Worst Management

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Free coffee, tea, cold drink and tissue paper. Don't join this company if you have any other offer. The company includes medical, variables and other components in CTC

Cons

Puppet HR, Which never bother regarding employee engagement. Old Legacy technology. Less Pay, No architects, Manager wanted to be called as sir or mam No Job Security and no vision. Worst Canteen, Unhygienic washrooms, rude admin team. No hike and bonus are peanuts.

3.0

Dec 4, 2017

Principal Architect

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company wants to improve and grow.

Cons

Advancement opportunities favor relocation to Monroe, Louisiana.

2.0

Jul 24, 2017

Lots of good with lots of bad

Engineer ii

Recommend

CEO approval

Business Outlook

Pros

Complete working freedom. I can work whatever hours I need/want to, unlimited flexibility and pretty good health benefits. Also, I feel as though they are at least trying to maintain a spot in the telecom/technology space.

Cons

Wages have been almost frozen for many years now. Haven't seen a 3% raise in over 10 years and the bonuses keep shrinking because they company doesn't make any money. The amount of money spent on duplicate internal products is astounding. So much waste. Also, due in large part to the union, whenever something needs to be changed, it's like trying to steer an aircraft carrier. Too many people have been there for too long to incorporate any new ideas.

Viewing 70 - 72 of 7,767 Reviews

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Senior Director- Chief of Staff

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Worst Management

Principal Architect

Lots of good with lots of bad

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