Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 662 reviews)); "Good Work Life Balance and WFH" ((in 599 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 460 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Good culture and down to earth coworkers" ((in 180 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 155 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Mar 3, 2022

For the most part Lumen is a horrible place to work these days

Senior lead infrastructure architect

Recommend

CEO approval

Business Outlook

Pros

Flexible time off and work from home

Cons

1. No yearly merit increases (this is a policy) You will only get a raise if your manager and VP like you enough to give one. 2. In my case Lumen is very proud of their bonus structure, but in reality, you will never meet it at 100%. 3. Lumen says they encourage movement within the company, but in my case not so much.

2.0

Mar 19, 2021

Leadership has largely lost the trust of employees

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

The people you work with day to day try really hard to service the customer and do the right thing

Cons

Constant reorganization led by outside consultants No one listens to front line employees Leadership is completely absent and unaccountable for any decisions made No one has gotten a pay increase since the merger No promotion opportunities or even a path to promotion offered Sales quotas are largely unattainable So many systems and products and legacy processes that are undocumented take up most of the time that should be spent with customers What used to be a technical customer facing job has turned into a secretarial one troubleshooting orders, finding inventories and putting out fires Most new products are still driven by spreadsheets because the company won’t invest in systems

Lumen Response

5y

Thank you for taking the time to leave a review. We are sorry to learn you are unhappy, as a current employee if you would like to discuss specific concerns you can contact us at CTLHRActionTeam@lumen.com.

1.0

Apr 30, 2020

India HR = Fraud

Module lead

Recommend

CEO approval

Business Outlook

Pros

nothing good happening in India locations

Cons

the whole company, HR always misinform and give wrong impressions, old technologies, new technology works are only outsourced by US business, only support work is in India, completely waste to work

Viewing 28 - 30 of 7,767 Reviews

Top companies for "Compensation and Benefits" near you

Cisco

4.0★Compensation & Benefits

Salesforce

4.4★Compensation & Benefits

SAP

3.9★Compensation & Benefits

Capgemini

3.7★Compensation & Benefits

Jobs at Lumen

Cybersecurity Assurance Analyst (Audit)

Account Manager Senior - Inside Public Sector

Senior Lead IT Engineer

Contract Acquisition Manager

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

For the most part Lumen is a horrible place to work these days

Leadership has largely lost the trust of employees

India HR = Fraud

Top companies for "Compensation and Benefits" near you

Jobs at Lumen

Lumen reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Lumen

Lumen reviews FAQs