Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)
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Kate Johnson

72% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Mar 11, 2020
Recommend
CEO approval
Business Outlook

Pros

I have learned so much at CTL. So many problems to solve and most of the individual contributors are willing to help out. The benefits are ok. Decent health benefits and decent 401k match. FTO (Flexible Time Off) policy is decent, if you're not guilt tripped or bullied into working more and never taking your days off. Remote work is possible. I got to work remote a lot of the time and in different positions. Peers are usually very smart and hard working. This is a great place to learn about coorporate politics and learn what you don't want in a company.

Cons

ah,... so many to share.... first off, after the merger with Level 3, the culture has reached a point that so many people have been overlooked for promotions or have been bullied into submission. Many people have tried to do the right thing but only to be shunned by leaders that believe they are the end all, be all of the company which has led to a ton of "cost cutting" and overworking of employees. Narcissism and toxic people are at the helm of this sinking ship which in turns creates mid mgmt to be "people pleasers". which in turns allows for bullying and whatever necessary means to pull people inline. If you have ethics and an integrity.... you will be pushed out or you will end up just hearing a story about how someone sucks because that is the narrative they want you to hear. When leaders don't allow for transparency and control the narrative, you should run because one day, the marrative will turn on you. You can only conform for so long before it gets to you.

2.0
Aug 5, 2019
Recommend
CEO approval
Business Outlook

Pros

I get paid well and my job is never boring. I like the work because it's challenging and my coworkers are great.

Cons

The company culture has taken a nose dive since the Level 3 acquisition. Things are wildly unstable with layoffs secretly occurring every few months. Constant re-orgs make it difficult to get anything done because you have a new manager or even a whole new team every few months as well. Leadership provides little to no direction on what our strategy is, so you don't know whether your work product will even be used in the long run. Leadership is deliberately vague as to what is happening behind the scenes and why, which leads to a lot of distrust. Employees live in fear of being laid off on any given Friday, which was apparently always the case with Level 3, so much so that they called them "Black Fridays." Steer clear if you like a stable work environment.

Viewing 31 - 33 of 7,767 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.