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John Lewis & Partners

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John Lewis & Partners reviews

3.8

66% would recommend to a friend

(5,069 total reviews)
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Jason Tarry

87% approve of CEO

45% positive business outlook

John Lewis & Partners has an employee rating of 3.8 out of 5 stars, based on 5,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The John Lewis & Partners employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

5K reviews
1.0
Sep 24, 2024
Recommend
CEO approval
Business Outlook

Pros

The shop floor staff were amazing. I worked with a fantastic and diverse team of people, and we all supported each other on a daily basis.

Cons

My advice to anyone thinking of working at John Lewis is don't listen to all the hype and flannel that you are told when you start. I came to John Lewis with a lot of experience and was promised many things during my interview and when I started with the business. Training is frankly a joke, and the businesses idea of training is a 5 minute session before you start work in the morning which is rushed and usually cut short, or sitting in front of a computer doing a poorly put together modules. There expectation is that you complete the module…and you should know it all. If you are also looking for promotion forget it unless you are in the clique. I came with over 20 years of high level management experience, and constantly hit high scores in my JLP monthly reviews, and the most I could ever prise out of the business was the extra role of first aider and stock taking duties. When I left, I think there was around 20 people in my team also leave within 2-3 months. We had all just had enough!

2.0
Mar 20, 2024

Toxic work culture

Recommend
CEO approval
Business Outlook

Pros

Some good deals sometimes Easy job

Cons

Customers get treated better than staff, the company disables staff discount on reduced items, at black Friday and you cannot book holidays at Christmas time making it very stressful. Work culture: New partners are bullied by older staff members because they reject any new form of replacement or viable alternative to themselves within the business. Management is in with this clique and punches down on younger staff members, everyone I started with 3 years ago has quit but myself amd another individual. Everyone I have worked with who has quit no matter the age cited this bullying and harassment culture ar the reason. General Cons: System of reviewing pay ans lodging absence is poor. Staff benefits aside form some benefits for booking hotels is poor. Pay is poor. Staff levels are poor leading to overworked staff. Rarely opportunities for overtime. Partnership does not feel equal or owned in any sense, input is not listened to.

3.0
Mar 18, 2024

Caution Advised

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Co-workers are generally excellent to work with, benefits are good, company talks a big game when it comes to progression. Mobility within business is good if you want to try other roles

Cons

It is very hard to be fired once membership is earned and this means toxic employees can be hard to avoid if they fly under the radar, business is in the habit of hiring inexperienced staff on the same or higher wages than established, accomplished staff. Very cult-like environment. The way “salaries” are calculated is deceptive as everything is prorated to an hourly figure regardless. Absence policy first “warning” is not a warning and has consequences.

Viewing 22 - 24 of 5,069 Reviews

Glassdoor has 5,562 John Lewis & Partners reviews submitted anonymously by John Lewis & Partners employees. Read employee reviews and ratings on Glassdoor to decide if John Lewis & Partners is right for you.