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John Lewis & Partners

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John Lewis & Partners reviews

3.8

66% would recommend to a friend

(5,069 total reviews)
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Jason Tarry

87% approve of CEO

45% positive business outlook

John Lewis & Partners has an employee rating of 3.8 out of 5 stars, based on 5,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The John Lewis & Partners employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

5K reviews
2.0
Nov 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Discount, lovely colleagues and lovely customers majority customers age 50+

Cons

Management do not listen do not protect you. Instead they will carry on supporting rude managers who will humiliate you right in front of customers!! Esp ground floor extremely freezing in winter too hot one can faint in summer on the top Mment won't listen to partners or customers. Loud out treatment:You are just number your say doesn't matter!!

1.0
Apr 25, 2023
Recommend
CEO approval
Business Outlook

Pros

I'm been bullied by a member of staff but I'm not alone. This person has mental health problems. He cannot work with others. You have to complete the work his way of the staff member goes ballistic. He cannot keep eye contact with anyone. He has to control everything & everyone one. He constantly bullys staff, undermines their ability stating that you're not doing the task to their satisfaction. This affects all staff making the wirk enviroment very uncomfortable & aggressive. Constant micromanaging but tries to say its critiszing the staff member. They cannot work as a team member but has to control everything including areas of no concern of theirs.

Cons

Managment refuses to do anything even though they're very aware of the lroblems this particular member of staff is the issue. He behaviour is unacceptable but the manager states that the two staff mrmbers needs to hash it out between each other & learn to work together. Manager is not doing their job. When they clearly see staff facing abuse & bullying in the work place. This manager is lack morals, managerial skill & desperately letting her team down on all fronts but still picking up her pay check each month for not doing her job.

1.0
Mar 8, 2023

Absolute Nightmare

Recommend
CEO approval
Business Outlook

Pros

Potential end of year bonus. Wages slightly above competition.

Cons

Toxic workplace full of nepotism and bullying. There is a division between departments. Selling doesn't talk to Operations and nobody talks to Catering. Nobody listens. There's a divide between older partners and newer partners in every department. The Partnership likes to blow their own trumpet about the well being of the partners. Apart from when you go to them with a problem, then they won't acknowledge it. Constant team and manager reshuffles. Partners are moved from areas they work well in to ones that they don't. Mobility within the company is difficult. Moving to a different role meant effectively reapplying for our own jobs. And then being rejected for them. I was rejected from another role for something that I didn't say. They'd rather hire from outside than promote from within. Hours are anti social and inflexible Overtime is unfairly awarded. The whole company has a massive internal communications problem. There's a culture of blame not one of support. We are told to use our own intitiative. But when you do you are told it was the wrong thing to do. They refused us furlough through the 2nd or 3rd lockdown in the pandemic and we were put under pressure to come into the shop. Initially we were all under pressure to redeploy to Waitrose. Furlough in 1st lockdown felt grudgingly given. If this site would let me I would score minus 5. Wouldn't recommend you work for this company. Not until or unless they make some serious changes to their practices. They've been living off a reputation earned a generation ago. They are not the employer you think they are and they are not the brand you remember. Go work for their direct high street rivals. In both the department store and the supermarket sides. They might pay slightly worse but they'll treat you better.

Viewing 28 - 30 of 5,069 Reviews

Glassdoor has 5,562 John Lewis & Partners reviews submitted anonymously by John Lewis & Partners employees. Read employee reviews and ratings on Glassdoor to decide if John Lewis & Partners is right for you.