Jet reviews

3.7

63% would recommend to a friend

(482 total reviews)
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Marc Lore

73% approve of CEO

56% positive business outlook

Jet has an employee rating of 3.7 out of 5 stars, based on 482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jet employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

482 reviews
2.0
Oct 23, 2018

Supply chain not the same

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hoboken office has some fantastic employees especially if you’re dealing with some of the older Jet hires. I worked with some very talented and fun people.

Cons

Leadership truly doesn’t know what to do. The supply chain organization is dysfunctional and works in every way to make day to day work as difficult as possible. It’s truly discouraging and has worn out some of our best employees. The walmart acquisition also brought in a negative dynamic of politics and has really shrouded the impressions of certain associates to leadership because their bosses don’t know how to validate what they’re saying (ie leadership is incompetent). I’ve seen some good people leave for very prestigious companies and HR is not hiring the same talent we were hiring before. I don’t see any of these issues being resolved soon. These are 3-10 year problems you’re having x1-4s deal with.

1.0
Apr 13, 2018

Not recommended.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Associates are always willing to learn and make the best of what they can. Some Process Managers genuinely care about associates. Growing Company.

Cons

One sided decision making. False culture. They provide "free" fruits and drinks but will state that those things are why we are still one of the lowest paid warehouses. (Fruit and drinks are broken down to a cent level per associate.) They disregard a lot of associate level ideas and will brand certain associates, meaning they won't promote and will not allow any chances for growth. Childish culture, drama, and big egos. Huge separation between management, Leads, and associates.

3.0
Oct 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Jet.com had the best culture I had ever seen when I first started. I got goosebumps in my first interview and for the longest time work didn't feel like a burden. Everyone I met was so friendly and helpful and it wasn't long until I made friends around every corner. They looked for every way to stand out from the crowd and reward employees with little treats, activities, and company swag for the smallest occasions. They even started offering 4 months of maternity and paternity leave!

Cons

Not that I want to blame everything on Walmart but everything seemed to change when they bought us. Jet's values have always been trust, transparency, and fairness but even the Walmart acquisition itself was kept from us until we had customers calling in and asking about it. We had no idea it was really happening. More and more changes happened and while Jet tried to maintain the uplifting culture and perks, changes in the company and management started to warp our reasons for choosing Jet in the first place. I was on the Quality Assurance team for a year and a half and over night management decided to change that department's role and advised the whole team the next day that they would be choosing 3 people to stay on the team and move forward while everyone else had 3-4 days to find a different department, interview for it in a rush, and either get the position or go back to the floor. However, we were offered an additional option in the last few days to leave Jet all together and get two weeks paid. All of these new changes were meant to better the company that makes sense but it doesn't hold true to those values we started with. Everything started feeling sneaky and it stopped feeling like we were really part of something bigger than ourselves. Ultimately it turned into just another job for me.

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Jet Response
8y
Thanks for your review, you have left a lot of feedback which is so great for our growth. I do have to say, the hardest part of being part of a such a large company is working through changes. People get comfortable in their environment and change can feel scary. Every time we make a big change we do our best to be transparent and share the information about those changes up front, sometimes there are things we just can't share until we can make them happen. I strongly believe we have grown so much in the last year and made some awesome moves for the future of Jet. We wish you all the best in your future endeavors. Danny L., Sr Manager
Viewing 34 - 36 of 482 Reviews

Glassdoor has 547 Jet reviews submitted anonymously by Jet employees. Read employee reviews and ratings on Glassdoor to decide if Jet is right for you.