Jet reviews

3.7

63% would recommend to a friend

(482 total reviews)
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Marc Lore

73% approve of CEO

56% positive business outlook

Jet has an employee rating of 3.7 out of 5 stars, based on 482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jet employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

482 reviews
1.0
Dec 20, 2018
Recommend
CEO approval
Business Outlook

Pros

free snacks, happy hours (Hoboken only), "unlimited" vacation days

Cons

Everything else (performance based on curve, bad bonus/promotion structure, a lot of attrition, competitive culture, I can go on...) --- When I first joined Jet, I was beyond excited. I looked forward to working at an office that (seemed to) focus on its employees... amazing benefits (unlimited PTO, free snacks/drinks, gym stipend) BUT most importantly, the values are what really excited me: transparency, fairness and trust. In a world where corporations seem to lack every single one of those values, I was looking forward to working at one that (seemed to) embrace them wholeheartedly and put its employees’ happiness above company politics. I couldn’t have been more wrong. Everything is optics. The company doesn’t actually care about its employees, retention or values... it’s all a front to lure in NEW folks. It’s sad - they should invest as much energy into keeping their current employees happy, instead of only focusing on recruiting. It doesn’t make sense. Retention is about culture and there’s more to culture than a few perks. It’s about associates taking pride in what they do (the Category Specialist role is a glorified pencil pusher), feeling like we are doing meaningful work and using our brains (not just item maintenance). If you want to retain your associates, this is what you have to help them with, instead of superficial things like snacks, unlimited vacation (which managers abuse) or a gym stipend. Furthermore, the biggest proof that Jet.com is failing its employees is the attrition. There is a ridiculous amount of people leaving under the year mark. I’ve never been at a company where so many people all felt the same miserable way. If people haven’t already left, it’s because they’re still trying to find their way out. Advice to any candidates: Run. Run fast and far from this company (and congrats on reading this to the end)

1.0
Mar 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice NYC skyline views. Some smart, genuine people are still left.

Cons

Oh, how things have changed. I'd been at Jet for a while. It's certainly not the same as before. Problems in no special order: A few reviewers have alluded to the fact that Jet has been unjustly and swiftly pushing people out through performance reviews and improvement plans. I've seen it happen to many close colleagues. We have far too many crappy managers who don't know how to grow and invest in there direct reports. The oldest people here are in their late 20s/early 30s and because Jet was promoting heavily pre-acquisition a lot of them who happened to be strong performers took on senior/managerial roles. Being a good employee doesn't necessarily mean you'd make a good leader... Our "brand" sucks and the persona we're trying to pivot to is honestly annoyingly pretentious, non-relatable, and non-aspirational. So many people at Jet have voiced this but it falls in deaf ears. Our Product Team is essentially gone. Most have moved on to bigger and better things. Engineering Teams are a whole other issue entirely. The Walmart Acquisition essentially sucked all of our talent, tech, and resource. It's a shame. But what's worse is that as much as they've claimed to have kept our two brands separate that's not the case. What's really happened is that Walmart has replicated our pricing strategy, our brand, our site design, our image, and essentially everything that made us, US. The end goal, whether Marc Lore reveals it or not, was for Walmart to absorb us and have it become who we were two years ago. Everyone talks about leaving. EVERYONE. At the very least most people have thought about it. People are leaving in droves or deciding to remain complacent for a check. Senior management doesn't seem to have a clear cut strategy on how to stay relevant in the competitive e-commerce landscape.

2.0
Nov 30, 2017

Make Jet Great Again

Recommend
CEO approval
Business Outlook

Pros

Good benefits (but changing) Fair compensation Great company activities & talent experience team Amazing peer groups & teams "Unlimited Vacation" for salaried employees

Cons

*When I use the term "management" it is inclusive of the senior leadership group, managers and HR department. Senior leaders and HR have a well-known track record of lying and manipulating their subordinates (but with a smile, of course). The only thing that matters to senior leaders is your "perception", and very little (if ANY) effort is put into actually understanding people or situations, but rather your whole career (or bonus) hinges on what your "perception" is. Perception is a fancy word for gossip, hearsay, and often times outright lies. Management uses the phrase "business need" to go back on their word and not be held accountable for decisions they make that really screw people over. "Oh, it was the business need - that's why we did that". There was one day I presented a request from management to a brand new team I had and EVERYONE said "oh I don't trust anything management says" and "they say that now but just wait until the business need changes then we are screwed". Management WILL harass you about time off. Used to have management that would fight for employees to have Christmas off. Not anymore. Get in the production line, peons. Management is threatened by people with ideas or conflicting opinions. They will try and squash you. Management employes the unethical tactics of targeting, harassment, discrimination and bullying to get their way. If they decide they don't like you, they will try and get rid of you. Once they make that decision (usually based on perception or personal preference/opinion) you are done for. They will make up something to fire you for. I've seen it happen MANY times to really good people. Their practices are incredibly unethical. You can't go to HR because it will increase the size of the target on your back. HR does not keep confidences and in the end it has always done more harm to the person reporting than help. Incredibly toxic atmosphere. No growth opportunities. Jet spends more time trying to convince their employees that it's a great place to work than it does actually trying to BE a great place to work. If you post on Glassdoor, management will call out these reviews in meetings with the clear attempt to make the author feel like a coward. In reality, people would come to management with concerns if their concerns were actually heard and it didn't mean the end of your career or that you'd be on the "blacklist". As a Supervisor there are many days that require longer hours. Many Supervisors often put in 12 hour days. Nobody cares. They only care if you need to put in a request to leave early or heaven forbid have a day off.

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Jet Response
8y
Thank you for taking time to write down your thoughts. While we are happy to hear that you enjoy the compensation, activities, and people, we are sorry to hear that you do not trust HR or Management. Lying, harassment, discrimination, bullying, and retaliation are not acceptable, so please allow us the opportunity to remedy the situation if you are experiencing these things. We want to be able to improve the things you feel are not working but we need your help by providing more details. We understand your desire to remain anonymous so please consider other options of providing this information: mail in a letter, etc. We are confident in the atmosphere we have built and hope that everyone enjoys it as much as we do, but we understand that what may work for one group may not work for another. If you find yourself feeling like this atmosphere is not working for you, we support your decision to move on to find something that will work for you as ultimately we want you to what’s best for you. If you choose to stay, please help us work through these challenges you’re facing so we can improve as a company. Tyler H., HR Senior Manager
Viewing 1 - 3 of 482 Reviews

Glassdoor has 547 Jet reviews submitted anonymously by Jet employees. Read employee reviews and ratings on Glassdoor to decide if Jet is right for you.