HelloFresh reviews

3.3

54% would recommend to a friend

(3,161 total reviews)
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Dominik S. Richter

55% approve of CEO

36% positive business outlook

HelloFresh has an employee rating of 3.3 out of 5 stars, based on 3,161 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HelloFresh employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Sep 11, 2018

Positive work place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly Culture , no management ego , tech savvy people so you get loads to learn.

Cons

Salary levels are not that great , work load can be high at times

5.0
Sep 11, 2018

Temp agencies through lyneer Staffing Solutions

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Making good healthy choices of meals delivery Pick & Pack brown paper bag recipe

Cons

Communication and teamwork just as simple

1.0
Sep 10, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great colleagues -- from more than 40 different countries around the world - Discounts on HelloFresh boxes - Office is in the heart of Berlin

Cons

- There is HUGE turnover. An exodus of people is starting to occur at the end of this year (2018), and it doesn't seem like management is planning to do anything anytime soon. I hope they do something at least by next year, or this will be highly disappointing. - Management/C-level is focusing too much on making money (last year, was too focused on acquisition - and this year, they are panicking over retention of our customers). With this, they've stopped caring about the actual product and the people who work at the company. - There is a lack of proper transparency. It seems to me that everything is "going well" according to management. - Communication is a huge issue within the company. Teams are working in silos when they should be talking to each other to create a holistic product. - They claim that "customer trust" is one of the main principles that we need to focus on within the company, but this doesn't seem to be the case. - They also claim that there are opportunities for people to get raises and promotions. This is not true. My current team has to write a one page letter to try to justify why we should get a raise. - The office is not conducive for work. There is lack of air in the "loft" area upstairs -- people are having issues working properly due to this. In turn, they created a "fresh air policy" -- whereby the windows are opened three times during the day, leading to other people getting sick. It's a lose-lose situation. - The office is not built to allow for communication across teams. This causes more animosity between HQ and their global constituents. - People can disagree with me on this, but there is slight ethnic nepotism. Those who are German seem to have more of a say to the CEO.

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HelloFresh Response
7y
Dear Anonymous, Thank you for taking the time to give us feedback - I apologise for the delay in replying. Although it was not all positive, it was valuable and I think we can take a lot away from it. Many of the points you make (internal communication, communication between HQ and the rest of the group globally, transparent communication from management, transparency around promotions/raises) are all issues I’m also concerned about which is why I am focusing on them as the new VP People at HelloFresh. On many of these topics, we have achieved strong progress over the last months and together with a new, stronger HR team I am confident we can make a positive difference and continuously improve the employee experience in a number of ways. Reading through your feedback, I was also happy to see that you value our international team as much as I do. I also think having great colleagues is one of the best things about working at HelloFresh. Finally, if you are still a current employee, I’d invite you to come and make an appointment with me to continue this discussion in person. Best, Johannes Willberg VP People, HelloFresh Global
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