HelloFresh reviews

3.3

54% would recommend to a friend

(3,155 total reviews)
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Dominik S. Richter

54% approve of CEO

36% positive business outlook

HelloFresh has an employee rating of 3.3 out of 5 stars, based on 3,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HelloFresh employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Dec 3, 2020
Recommend
CEO approval
Business Outlook

Pros

People I met at the video interviews are nice.

Cons

Very unprofessional and disorganised. I had 3 interviews and 1 completely useless and no sense exercise. The ad was for 6 months contract but they offered me the job for 3 months contract. I accepted it. They requested my documents and references which they received within 1 day!We agreed on the starting date, I was waiting for the contract to sign. 2 days later they withdraw the offer because the CEO decided to cancel the role! Shame on the company! I don’t usually complain or make bad reviews but this needs to be reported! We are in a very difficult situation and they are playing with people. Communication was also very bad and unprofessional. The salary for this role is also very low, they offer 23K! 9-6 working hours and apparently they want senior experience as they are very busy! I really hope they go into administration soon! They don’t deserve to be working!

1.0
Mar 12, 2020

A company for careerists and people lacking empathy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot to learn in since the pace is very fast

Cons

- Middle management is mostly staffed with young career-obsessed people who are willing to step on anyone for their next promotion - Senior management enables and encourages the above behavior because it allows them to command, divide and conquer easier - Salaries and benefits are below the market average - No creativity is expected or even allowed, you just chase imaginary numbers and hope for the best

1.0
Sep 10, 2018
Recommend
CEO approval
Business Outlook

Pros

- Great colleagues -- from more than 40 different countries around the world - Discounts on HelloFresh boxes - Office is in the heart of Berlin

Cons

- There is HUGE turnover. An exodus of people is starting to occur at the end of this year (2018), and it doesn't seem like management is planning to do anything anytime soon. I hope they do something at least by next year, or this will be highly disappointing. - Management/C-level is focusing too much on making money (last year, was too focused on acquisition - and this year, they are panicking over retention of our customers). With this, they've stopped caring about the actual product and the people who work at the company. - There is a lack of proper transparency. It seems to me that everything is "going well" according to management. - Communication is a huge issue within the company. Teams are working in silos when they should be talking to each other to create a holistic product. - They claim that "customer trust" is one of the main principles that we need to focus on within the company, but this doesn't seem to be the case. - They also claim that there are opportunities for people to get raises and promotions. This is not true. My current team has to write a one page letter to try to justify why we should get a raise. - The office is not conducive for work. There is lack of air in the "loft" area upstairs -- people are having issues working properly due to this. In turn, they created a "fresh air policy" -- whereby the windows are opened three times during the day, leading to other people getting sick. It's a lose-lose situation. - The office is not built to allow for communication across teams. This causes more animosity between HQ and their global constituents. - People can disagree with me on this, but there is slight ethnic nepotism. Those who are German seem to have more of a say to the CEO.

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HelloFresh Response
7y
Dear Anonymous, Thank you for taking the time to give us feedback - I apologise for the delay in replying. Although it was not all positive, it was valuable and I think we can take a lot away from it. Many of the points you make (internal communication, communication between HQ and the rest of the group globally, transparent communication from management, transparency around promotions/raises) are all issues I’m also concerned about which is why I am focusing on them as the new VP People at HelloFresh. On many of these topics, we have achieved strong progress over the last months and together with a new, stronger HR team I am confident we can make a positive difference and continuously improve the employee experience in a number of ways. Reading through your feedback, I was also happy to see that you value our international team as much as I do. I also think having great colleagues is one of the best things about working at HelloFresh. Finally, if you are still a current employee, I’d invite you to come and make an appointment with me to continue this discussion in person. Best, Johannes Willberg VP People, HelloFresh Global
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