Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "work environment is good and" ((in 122 reviews)); "They also were great for the employees" ((in 119 reviews)); "Flexible schedule was nice to have" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 896 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Oct 23, 2025

Overworked

Production supervisor

Recommend

CEO approval

Business Outlook

Pros

Management isn't constantly on your back

Cons

Only higher people with disabilities or over 55 for government kickbacks. So all manager roles are over worked due to lack of Labor workers

1.0

Jul 27, 2025

DO NOT WORK FOR

Sales associate

Recommend

CEO approval

Business Outlook

Pros

- Seeing what comes to the sales floor first - Some coworkers are decent to work with - Company provides help with filing taxes and access to talk to a financial advisor to talk about resources within the community and planning for a budget

Cons

- Upper management does not listen to concerns and treats you like a child or robot - Company does not want you talking to other employees and isolates you so you may not talk to other employees during your shift - Company forces you to ask people for donations at check out, if you do not hit a certain percentage goal you get a write up for this - People often donate clothing or items that smell like cat pee or damaged beyond repair - Turn over rate was ridiculous, having to pick up extra shifts constantly otherwise you are " Abandoning your shift" and will be terminated - Managers will get in trouble if they kind to employees and will not be able to advance in their careers -

1.0

Jul 18, 2025

Not a good willed place

Sorter

Recommend

CEO approval

Business Outlook

Pros

Not really anything to be completely honest other than my coworkers were nice

Cons

Unclean, dark dirty room forced to sort through rodent droppings and bed bugs with things like lingerie without gloves, and you spray a disinfectant spray and then off those clothes go to be bought unknowing to the buyers how gross it is. It smells bad, and all the company cares about is their quotas

Viewing 229 - 231 of 9,232 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overworked

DO NOT WORK FOR

Not a good willed place

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