Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "Most of the employees are friendly and willing to help" ((in 120 reviews)); "Work environment is good so" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Skip to content Skip to footer

Notifications

Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,217 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Dec 10, 2015

Assistant Store Manager

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

* No items to inventory as all items are donated... * You decide what you want to do each day

Cons

* Lowest salary I ever had as a manager... * EMPLOYEES WATCHED ON CAMERA AS IF THEY ARE THIEVES... * The business is run as a "for-profit" vs a "non-profit" business

5.0

May 28, 2015

assistant

Former assistant manager

Recommend

CEO approval

Business Outlook

Pros

good benefits ,excellent pay everyone was nice where i worked at. management was nice and we got bonuses. We didnt have to pay for uniform.

Cons

not enough workers on any shift. they will fire you quickly if you come up 2.00$ short in your drawer.

1.0

Sep 17, 2014

Very poorly run

Store manager

Recommend

CEO approval

Business Outlook

Pros

Your customers leave happy. Especially if they are a low income family shopping for their children. It's a good feeling. Time off benefit was good.

Cons

Everything else. I was a store manager of Goodwill of the finger lakes in upstate New York. They really romance you to get you in and sell the organization to you more than the other way around. Very little support from the home office. Your people do insane amounts of work under a lot pressure for minimum wage while the CEO makes over $300k a year at a so called non profit organization. The retail staff at the main office is strictly amateur hour. District manager will not listen to anything you say and always talks over you. There is never any communication between people at the office and nobody ever had any idea what anyone else is doing. They plead poverty all the time yet spend tons of money on ridiculous things like donation centers that get 20 donations a week. It's next to impossible to get anything at your store fixed if there is a maintenance issue.

Viewing 16 - 18 of 9,217 Reviews

Top companies for "Compensation and Benefits" near you

Population Services International

3.9★Compensation & Benefits

Narcotics Anonymous World Services

4.0★Compensation & Benefits

UNICEF

3.9★Compensation & Benefits

JDC (The Joint)

3.6★Compensation & Benefits

Jobs at Goodwill