Sometimes the mangers think they know best in situations in which they don't and will enforce things that are impossible to carry through. If the customer complains enough they almost always get their way no matter how crappy they treated everyone in the store, which is true in most retail stores. While most customers are nice there are a lot of creeps and people who complain about pricing constantly. It tends to be pretty dusty so if you have bad allergies its probably not your best choice or if you're a germ-a-phob; I wash my hands constantly. There is a big push for getting goodwill cards and comment cards. There is a point system so every time you miss a day you get a point even if you get a doctors note or anything or if you go home early. As the points add up you get written up and the eventually fired. The way its set up makes no sense its frustrating. When you miss 4 days within a year you get written up but when you miss 5 or 6 there are no consequences until the 7th point.The points are rolling so it takes a year for it to be erased. We tend to do a lot of quizzes and worksheets throughout the year which kind of makes me feel like I'm back in school but they are pretty easy. It can be very challenging at times and you need patience and good customer service skills. Definitely not a job for everyone.
