Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Benefits and you meet some great coworkers" ((in 373 reviews)); "Flexible hours and good if you’re in school" ((in 191 reviews)); "They also were great for the employees" ((in 119 reviews)); "The work environment was good" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 879 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 275 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

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3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Sep 10, 2011

One which changed my view on working for fast food.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

They allowed me to work hard and at my best. Had no problem with me coming in early and staying late.

Cons

Was only part time which meant no benefits or anything. Often had many complaints from fellow coworkers about the actions and decisions of corporate.

4.0

Aug 29, 2011

Great experience to be able to help the organization that provided help to the community.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Your satisfaction to help others that are in need and to give back to the community. Helping the organization save cost and money was a great feeling and knowing your work was excellent and appreciated by your co-workers.

Cons

Communication was poor among departments and management. Better communication would be helpful.

3.0

Aug 26, 2011

Working in a not for profit organization is very challenging and fulfulling!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

assisting others in the community; people are fantastic

Cons

operational improvements and being proactive rather than reactive are really needed across the entire organization

Viewing 9154 - 9156 of 9,218 Reviews

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Jobs at Goodwill