Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 588 reviews)); "Flexible hours and good if you’re in school" ((in 207 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 93 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "bad management and coworkers, favoritism" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Oct 31, 2011

Promotion encourage from within

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

flex time and cross training

Cons

marketing of programs to the community

3.0

Oct 24, 2011

happy

Cashier

Recommend

CEO approval

Business Outlook

Pros

they are very considerate people

Cons

low pay, some staff dont work..

1.0

Oct 1, 2011

Goodwill Industries - Columbia Wilamette Region

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

*Please note that Goodwill is REGIONAL and I can only speak for this region You can get 40 hours a week and often 2 days a week off in a row.

Cons

Hourly raises are insignificant compared to may other organizations. Production quotas are constantly increased and unreachable so staff are constantly strained and stressed. Very anti-union. Training, continuing education, and employee assistance programs childcare, health and wellness, family needs, personal money management skills, etc. are not available or are inadequately supplied and poorly administered. For example, in order to be eligible for scholastic reimbursement, employees must be working and attending school full-time. This is not possible for workers with families, or even for most people.

Viewing 9145 - 9147 of 9,218 Reviews

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Jobs at Goodwill