Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "flexible schedules are nice when they occur" ((in 115 reviews)); "Good work environment very easy going" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 101 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,229 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Jan 7, 2013

ok but not good.

Cashier

Recommend

CEO approval

Business Outlook

Pros

The people you work with are friendly you will make friends You can have fun sometimes.

Cons

The hours suck. The pay is crappy. You have to deal with such rude and nasty people. Clean up dirty nasty things.

3.0

Jan 6, 2013

Cool Place To Work While Developing A Career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pretty laid back if you come in and do your job well. If you get the right manager you don't have to worry about micromanagement however I've heard that it does happen.

Cons

They say they promote internal advancement but most of the positions are given to outside of the agency candidate. There's not a lot of youth within their workforce which reflects in their work environment not being too open to new change. Again, they say they will listen but the proof is in the pudding. Insurance sucks if you have children or large family, I don't so I don't pay much however family plans are nearly 500 per month with insurance.

1.0

Jan 5, 2013

Very unhappy with the company that claims "Putting people to work".

Retail and auction

Recommend

CEO approval

Business Outlook

Pros

One only things good about working for Goodwill in Austin is the people who work with you. I left GWICT with some friends for life. The benefits were good as well.

Cons

The pay is terrible. It is almost slave labor and no matter what they tell you, there are millions of barriers to employment. Their motto is a complete scam. After working my butt off for 2 years......I wouldn't even do community service there if you paid me. All of the managers they hire don't have a clue what it is to have compassion for your employees.

Viewing 9049 - 9051 of 9,229 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR

Goodwill

Goodwill reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

ok but not good.

Cool Place To Work While Developing A Career

Very unhappy with the company that claims "Putting people to work".

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