Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 574 reviews)); "Great coworkers and a fun enviorment" ((in 392 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "Good work environment for the most part" ((in 112 reviews)); "They also were great for the employees" ((in 112 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 91 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,229 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Jan 4, 2013

Stay Far Away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The CEO of Goodwill New Mexico is a very nice, caring lady who believes in what shes doing. Goodwill is awesome helping people in the community with disablities by offering them work.

Cons

Management on the director level is suspect. Facilities director was someone who I would not trust. He was has few people skills and no mangement skills. They hire parolees and pay them nothing for the hard work they do and unfortunately treat them very poor.

1.0

Dec 30, 2012

is good will doing the most good?????

Store manager

Recommend

CEO approval

Business Outlook

Pros

Sure you get 30% off all the time 50% if your store makes goal.............

Cons

This branch of goodwill has no real reality of ethics. NO insurance unless you work 35hrs or more (good luck getting over 20hrs) Raises are given every year 10cents if you meet your performance goals. So if you are 90% of the American population who work's Because you need $$$$ and Insurance this isn't the company for you!!!! Oh and by the way I'm a Manager (i.e.) none these issue's affect me, yet i still think this all needs to change!! Wake up GOODWILL........

5.0

Dec 28, 2012

Yay!! ! ! !! !!!!! !! !!!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Only have one word, empowerment.

Cons

Rumors ! ! ! ! !

Viewing 9052 - 9054 of 9,229 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR