Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 569 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "work environment is good and" ((in 114 reviews)); "They also were great for the employees" ((in 114 reviews)); "Flexible schedule was nice to have" ((in 104 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 864 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 257 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 90 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Mar 28, 2014

very very poor. they do not care about their employees. pay is horrible

Dock worker

Recommend

CEO approval

Business Outlook

Pros

there are no pros for goodwill

Cons

Very low pay. horrible working conditions. bad management

1.0

Mar 27, 2014

Great Job But

Material handler

Recommend

CEO approval

Business Outlook

Pros

I got lots of physical exercise as a materials handler. They offer on the job training programs and skills development for people who have barriers to employment.

Cons

Some of the employees there do not have very high moral values. I was often challenged by working with my co-workers.

4.0

Mar 27, 2014

I thoroughly enjoyed my experience at Goodwill as I was able to stay engaged during my entire shift.

Material handler

Recommend

CEO approval

Business Outlook

Pros

I was helped along the way by co-workers who were thoughtful and courteous.

Cons

The fast pace of the business was challenging yet thoroughly enjoyable.

Viewing 9037 - 9039 of 9,227 Reviews

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Jobs at Goodwill