Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 569 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "work environment is good and" ((in 114 reviews)); "They also were great for the employees" ((in 114 reviews)); "Flexible schedule was nice to have" ((in 104 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 864 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 257 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 90 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Apr 4, 2014

Work was awesome, managers were not.

Cashier

Recommend

CEO approval

Business Outlook

Pros

Co-workers, paid travel, bi-weekly pay

Cons

management, zero flexibility, few hours, no room for growth

5.0

Mar 30, 2014

A wonderful, caring environment for staff and clients.

Employment counselor

Recommend

CEO approval

Business Outlook

Pros

I have been mentored by older staff members and offered additional opportunities to gain knowledge and experience. Working with clients to help them take steps to independence is very rewarding.

Cons

We're a bit chronically understaffed and overworked. We never turn away clients in need, but it's hard for us to hire new people it seems.

5.0

Mar 30, 2014

Positive, caring, very helpful

Client for employment consultants

Recommend

CEO approval

Business Outlook

Pros

I joined for the ticket to work program and received valuable training, interview tips and help and one on one resume assistance and support to find employment.

Cons

need computer room for onsite job searches

Viewing 9034 - 9036 of 9,227 Reviews

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Jobs at Goodwill