Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment to grow" ((in 110 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 887 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 263 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "Low salary and not good working" ((in 94 reviews)); "No training provided for positions that should have training." ((in 92 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,236 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Apr 23, 2015

sales associate

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

there is a good work life balance especially if that is the only job you are doing.however if you are a student it may not be suitable

Cons

the salary is very low.it is not enough to pay your basic bills and necessities.and being a fulltime job it is not easy to do more than one job

5.0

Apr 21, 2015

Great company to work for supporting a great and growing mission.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits and work-life balance Opportunities to advance Supporting a great mission helping others in the community knowing your role impacts others lives

Cons

There are a lot of stereotypes of working in resale and thrift retail, which is our economic engine for mission funding, which can make it hard to attract top talent.

4.0

Apr 21, 2015

IT

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working with goodwill has been memorable and fascinating. The company culture is great and provides employee's with a supportive environment. The only concern is they are growing and a lot of managers are trying to transition it into a corporate environment, so hopefully that doesn't continue. Over all it's a great company!

Cons

A typical day at work is very interesting. This job taught me about order and the negligence associated with the absence of order. Management was indeed understanding and helpful, helping me to become the intern to remain a builder through out my duration.

Viewing 8782 - 8784 of 9,236 Reviews

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Jobs at Goodwill