Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 115 reviews)); "work environment is good and" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 100 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,236 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,236 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

4.0

Jun 17, 2015

cashier/stocker and helping customers over on main str in centralia

Cashier associate

Recommend

CEO approval

Business Outlook

Pros

helping customers, love working for Goodwill and the people I work with and loved my job being a cashier, stocking, pricing items and doing my job &being a very hard worker and dedicated to my job

Cons

patience, more public attention to the customers, smiling, communicating more with the public, and being adjustable

3.0

Jun 17, 2015

Could be better

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Goodwill does a good job helping the community

Cons

Required to do twice as much work. Poor communication from upper management

5.0

Jun 16, 2015

Goodwill

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

Met a lot of interesting people along the way, found a lot of interesting items through our donations. You never knew what you where going to come across each day. A WW2 Gun, a grenade, katana swords, classic rock albums, designer clothing, purses, a rabits head, a bottle of liquor with a king cobra snake inside just to name a few.

Cons

Some donors donate junk and you will come across the occasional crazy customer every now and then.

Viewing 8713 - 8715 of 9,236 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

cashier/stocker and helping customers over on main str in centralia

Could be better

Goodwill

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Jobs at Goodwill