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      Goodwill

      Engaged Employer

      Goodwill reviews

      3.2

      45% would recommend to a friend

      (9,226 total reviews)

      Catherine Meloy

      48% approve of CEO

      38% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Compensation and benefits

      2.8

      Career opportunities

      2.7

      Senior management

      Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      2.0
      Mar 1, 2015

      If you are a person who thrives in miscommunication and hostility then this place is for you.

      Cashier/sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Hours Bonus at the end of the month

      Cons

      where do I even start? management is extremely catty and disorganized. Childish and demeaning behavior toward lower staff. The customers are no better. They will curse you out and criticize you if they do not get a discount. And management values money over employees as there were many instances where customers would say crude (and racist) remarks to employees as management does nothing to defend them. overall management could care less about the employees and it is just best to stay clear from this company overall. Great amount of favoritism and overall cattiness toward young people of this company as most of the employees are in their late 30's and 40's working minimum wage. They would always instigate and spread rumours about the younger staff that would automatically lead to hostility. Jealousy towards employees who have a bright future and childishness ruined my enthusiasm for working in this deplorable company.

      5.0
      Oct 18, 2014

      Excellent opportunities if you aren't afraid to roll up your sleeves and work!

      Assistant store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been with Goodwill for almost 3 years. Good people to work for. Plenty of opportunities for upward mobility for those who like to make a difference! Proceeds of retail operations are utilized to help people with developmental disabilities.

      Cons

      Retail associates should be paid more. (As a manager, I've heard that an increase is being discussed). Turn over is excessive due to wages. It seems as if I train new associates so they can work for someone else!

      2.0
      Sep 14, 2014

      Sympathetic Store Management, But Awful Corporate Management

      Clerk processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Getting a job there is easy, which one expects of Goodwill, which acts as an employer of last resort, and the store management is friendly, concerned, understanding, and competent. Hours OK for a part-time employer, giving you the max number of hours while still keeping you part time, and store management will help make your schedule work for you. Overall, Goodwill is a good way to get your foot in the door if you're having trouble gaining practical work experience, but isn't good for much else...

      Cons

      They are no longer taking employees full-time, period, regardless of what they tell you. Career advancement takes ages, especially as a part-timer. There's no sense of professionalism among the clerks, and because they are loathe to fire anyone (turn-over is atrocious), you may very well end up having to deal with loathsome co-workers for your entire stint there. Upper management is the real problem though. The quota system they use to measure productivity creates perverse incentives that make the store run worse, not better, creating overflowing, messy shelves and clothing racks and discouraging proper organization. They sell culturally appropriative costumes during the Halloween season, segregate toys by gender, and otherwise only pay lip-service to social responsibility. They don't seem to grasp basic business principles and refuse to listen to complaints and suggestions brought forth by clerks and store management.

      Viewing 82 - 84 of 9,226 Reviews
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      ReviewsGoodwill reviews

      Glassdoor has 9,727 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.