Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 588 reviews)); "Flexible hours and good if you’re in school" ((in 207 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 93 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "bad management and coworkers, favoritism" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Feb 28, 2026

Beware

Sales supervisor

Recommend

CEO approval

Business Outlook

Pros

Lots of interesting things come thru

Cons

Understaffed, very busy and mis managed

3.0

Feb 26, 2026

Never stop looking for a better position ….

Project manager

Recommend

CEO approval

Business Outlook

Pros

Decent company if you’re starting out in your career, some division will encourage you to develop yourself. With training, certificate or school. Never stop learning, always reach for more to enhance yourself to other employers.

Cons

Constant change in leadership, when new leadership is installed, they normally have no practical experience in what they are in charge of. Don’t listen or take any guidance from operation managers that have been doing it well for years. To much favoritism, they used to care about the team members. Now it’s about shifting blame of why a contract is losing revenue. Conversation with another manager, “If the company doesn’t purchase all equipment negotiated in the contract the optics on this is horrible” I was let go for this. Today I learned, 2/25/26 leadership states, all equipment and supplies negotiated in contract will be purchased…. Go figure.. : /

3.0

Feb 25, 2026

Great place to work

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great company and management. Never had complications

Cons

Sometimes unorganized scheduling and policies

Viewing 82 - 84 of 9,218 Reviews

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Jobs at Goodwill