Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Benefits and you meet some great coworkers" ((in 373 reviews)); "Flexible hours and good if you’re in school" ((in 191 reviews)); "They also were great for the employees" ((in 119 reviews)); "The work environment was good" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 879 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 275 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

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3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Mar 14, 2026

It was ok

Retail associate

Recommend

CEO approval

Business Outlook

Pros

People were fun to work with

Cons

IT can get hectic in the back

2.0

Mar 14, 2026

Underpaid and underappreciated

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

Flexible hours while I was in college. Formed some great relationships with several of my co-workers.

Cons

Poor pay. Constantly micromanaged and monitored by management on camera. Constant “nit-picky” complaints and criticism, with little positive feedback or appreciation. Understaffed and often working alone on busy days when lots of donations were coming in, resulting in the job becoming much more physically demanding than it needed to be.

2.0

Mar 12, 2026

It has its moments

Processor

Recommend

CEO approval

Business Outlook

Pros

Never a dull moment when it comes to the interesting customers. Friendly staff who has become my friends. Good hours when you actually become full time.

Cons

Management changes way too much and there’s no consistency between them. Good quality workers quit and replaced with people who don’t care. Overworked and under appreciated. Sales are bad and the no tag no sale policy is making it worse. No raises to growth to be had. Empty promises. Really understaffed so I have to do the job of three people.

Viewing 67 - 69 of 9,218 Reviews

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Jobs at Goodwill