Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Mar 31, 2015
Recommend
CEO approval
Business Outlook

Pros

employee discount, free life insurance policy, and due to incredibly high turnover, availability of overtime for "cross-trained" employees.

Cons

catty coworkers, micromanagement, no pay increases ever, the corporate spokesperson begun our orientation by saying "you are very lucky to work for us", they hire disabled people to perform simple jobs at the same pay everybody else receives, and expects you to pick up their slack, and most of all, they claim to be such a charitable company but they sell FILTHY, raunchy, torn and tattered textiles overseas for a very high profit. i cannot believe that a company surviving solely off of donated goods and tax cuts for helping the disabled and poor cannot afford to pay anymore than minimum wage to their most dedicated employees.

4.0
Mar 3, 2015
Recommend
CEO approval
Business Outlook

Pros

The environment is great. It is a macro management organization. The organization is financially secure. The Senior Leadership Team empower the staff and push impact instead of numbers. The organization is financially diverse. The programs it provides are actually making a difference. It seems like one big family rather than a gossip arena.

Cons

They do not provide retirement. Because it is a non-profit the pay is below the for profit world and the resources available to the staff to service the clients can be limited. As government grants and funding dissipate, programs can be eliminated and staff laid off. The board is a non contributing board which hampers the ability to receive funds from foundations and other resources.

1.0
Mar 1, 2015
Recommend
CEO approval
Business Outlook

Pros

You stay busy real busy that the time flys by.. It's never a duke moment...

Cons

They claim that they are open for any or new ideas.. Yet get bothered by any ideas that you have... There is a serious problem with communication and the district managers that are keeping big secrets, so careful what you notice going on, or keep your mouth shut about it if you really like your job... Cause i pointed out many times something wasnt adding up right, it didnt take long before management will find sneaky ways to write you up just so they can get you out of the way making excuses to get rid of you ( example a deaf man was on dressing rooms for two weeks , I pointed out to management that Hello he is deaf, he is knocking on doors HE CAN'T HEAR if a female is in there or anyone ... He just has to hope nobody is in there... Thank goodness this man was amazing anyway.. He keep his eyes on the rooms so he pretty much knew... But the fact that nobody even noticed this could be a issue for certain customer complaints if he should open the door on a mother and child or something. Anyway I only thought we all were a team and so I would mention things of that nature! I told management 16 times that the production area isn't on the same page as I watched for 7 days the money just going out the window , great products and textiles being thrown out because the labels are wrong. Nobody from district manager to store manager cared to listen to me.. So the next time a district manager came by from another district.. I told him... Then and only then did it get addressed... Then they found ways to get rid of me... After all blaming my performance issues... And mind you im 110% reliable at anytime I drop everything for the company last min shift changes or whatever..I bent over backwards to be sure I was doing everything by the best of my ability... Treating customers concerns with care and respect.. I take pride in my work.. Maybe i have learned my opinion doesn't matter and to fire me was a real blow to my self Estem , seriously they do great things for the community the disabled and they do right for themselves ... The hard part is I have won awards from a company for best overall performance team player award of the year... And I didn't even give half of my energy to that company... But I sure did for this one... I'm devastated and now in financial trouble.. And if they tell you that they have big plans for you, it might not mean what you think... I was told I had wonderful leadership qualities one day then the next day she gets mad pulls me aside too say ... It took 10 years for me to get where im at and your not going to get overnite if I have anything to do with it... I believe she was threaten by me... And I can't fiqure out why.. I'm nothing special .... But I do speak from experience I have 20 years experience as a customer before I became employed with this company.. But that doesn't mater to any one so be careful what you see hear and say... Because this company is set in the ways and have forgotten what's important they are missing a few ingredients in the formula of good ... Good luck

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