Goodwill reviews

3.2

46% would recommend to a friend

(9,236 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
4.0
Oct 26, 2015
Recommend
CEO approval
Business Outlook

Pros

They provide both holiday and sick pay accumulated not all companies have that. The job is somewhat demeaning but I was very glad to even get the job Im still greatful

Cons

As I said its demeaning the very bottom of the retail scale. The class of people shopping there is ? Some of them are very rude and almost all treat the place poorly. Donations can ne good yet the majority I think we only got it cause it cost money to dump @ the city dump. People (test elctrical items and leave them out) There is a high level of theft and while employees are checked fairly regular customers often steal un believe able things

3.0
Oct 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Fulfilling, meaningful, fun work. Tuition reimbursement program. Great opportunity to grow as a professional. Lots of variety in day to day job duties.

Cons

Disorganization. High turnover rate, especially among leadership, in the last few years. Slow to replace key team members; instead, workload is increased for remaining employees. Poor communication between leadership and workers.

1.0
Sep 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Work not too demanding, a few nice co-workers, good hours, and better-than-terrible pay. Most customers were honest and pleasant.

Cons

Assistant managers were REALLY petty and incompetent. I was embarrassed at times for the way they handled customer issues and, rather than try to problem-solve (basically their job), they would take minor perceived slights personally. I gave notice after finding another job, and the company asked for 2-weeks' notice, so I gave it. But when I had an issue with my register and my asst. manager was unable to straighten it out (something easily correctable which another asst. manager called "easy-peasy"), she lied and wrote me up for it. At that point I walked because I wouldn't sign the write-up. Finally, when I tried to locate my last paycheck I discover that they'd "assigned" me to a different location (20 miles away). All this with NO notice, and certainly not the 2 weeks I would have needed to utilize Goodwill as a reference.Thank goodness I had already found another job--which pays much better, btw--before I left! In short, they use "transfers" as punishment, basically, because they can and in lieu of any real management skill or ability. In retrospect, it seems to come from the top down. Run--don't walk--away!

Viewing 424 - 426 of 9,236 Reviews

Glassdoor has 9,738 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.