Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 378 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 204 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Aug 1, 2016

Goodwill

Production supervisor

Recommend

CEO approval

Business Outlook

Pros

It's ok for a job if you have no other options at the moment. Met a lot of good people. Pay sucks for what they expect from you. Not much chance for growth and a lot of favoritism. Managers NEVER close and they have no clue what's going on in their own stores.

Cons

Bad pay, expensive not so great benefits, they take advantage of people's barriers to employment. The retail workers get paid nothing but are expected to do so much while higher ups just complain and drive around in nice cars and get big bonuses.

1.0

Jul 1, 2016

Run as fast as you can away from the insanity

General manager

Recommend

CEO approval

Business Outlook

Pros

Employee discount, but watch out, big brother is watching, so if you violate any of the 20 stipulations, you'll be fired and prosecuted

Cons

Quota driven, supplies used in daily processing are out of stock. Under budget by $20k a day, creates turnover, around 300%, with no end in sight. Micro management at every turn. Horrible leadership team; run away. .now. they play too many games Monthly LP audits, door donation audits ...they use a hash mark to track donations. Tie bonus to how much in cash donations you bring in and if you are not at goal, you don't bonus.

1.0

Jun 24, 2016

Store Manager

Store manager

Recommend

CEO approval

Business Outlook

Pros

Benefits that's about it they do promise you a good amount of pto but good luck using it

Cons

The place was a dump. I trained for two days sorting clothes. I was then left to run the store i was told on several occasions the store looked alot better. I came in for my shift on a thursday and was told by the VP to get out. He didn't feel I was a good fit anymore this is 3 months after starting. I tried to ask him why he said you need to go and walked me out. I was approved for us benefits. The whole organization is disorganized and says one thing and does another

Viewing 403 - 405 of 9,237 Reviews

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Goodwill

Run as fast as you can away from the insanity

Store Manager

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