Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Flexible hours and good if you’re in school" ((in 194 reviews)); "They also were great for the employees" ((in 120 reviews)); "Good work environment very easy going" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

2.0

May 12, 2017

Facility Maintenance Technician

Facility maintenance

Recommend

CEO approval

Business Outlook

Pros

Trying to think of one but can't.

Cons

Management needs to be trained in Customer Services skills because they have very little if any at all. Money form the sales of donations goes into the pockets of the CEO and upper management. The non-profit status is a con job, like so many other business's, everyone is getting around paying taxes except the needy and poor. The rich get richer and the poor pays more taxes. Our government is falling apart and everyone rich or wealthy want a piece of the action. "What a shame and disgrace" !

3.0

May 8, 2017

Alright

Trucker

Recommend

CEO approval

Business Outlook

Pros

The people I worked with were awesome. The job itself was easy as pie.

Cons

Pay is terrible for what is asked of you.

3.0

May 5, 2017

Business Service Representative

Business account representative

Recommend

CEO approval

Business Outlook

Pros

Extensive opportunity for learning if observant and patient.

Cons

Slow mobility for professional growth.

Viewing 382 - 384 of 9,237 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Facility Maintenance Technician

Alright

Business Service Representative

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