Goodwill reviews

3.2

46% would recommend to a friend

(9,236 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Apr 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Full time work, vacation time, Steady paced helps shift time pass faster.

Cons

Perceived accountability, holding employees in higher standards than management. Aka "Do As I Say Not As I Do" They'll create your history of misdoings by micromanaging and taking things to extremes. If you leave for personal reasons they put a "do not rehire" in your file even if you left with proper notice and generally on good terms.

2.0
Mar 24, 2018
Recommend
CEO approval
Business Outlook

Pros

- They will look for a job for you. - They will train you for your new job. - You get paid weekly. - Paperwork and Orientation is covered in a walk through. - Quick hiring process. - Goodwill Temps will hire special needs individuals and/or individuals with a criminal record to give them a chance at working on a normal life.

Cons

- Recruiters are unprofessional and will talk on their cellphones during your interviews disrespectfully. - Recruiters are disorganized and do not keep up with your paperwork. I filled out paperwork twice because my recruiter was obviously need keeping up. - You don't get benefits for the first year of employment there, even if you are full time. - If you have a higher education, they won't help you. They are looking for followers, not leaders or inspirers. - They promise you your first assignment within 48 hours of your initial hiring, but this rarely happens. - They are not flexible at all with appointments or schedules, even if you are special needs.

2.0
Feb 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Most coworkers were so much fun to be with. Everyone was usually in a good mood. Relatively easy work. Adjusted schedule while in college. Employee picnic and $10 holiday gift card.

Cons

Hours would switch from morning (why do employees at a retail "nonprofit" store begin work at 8 a.m.?) to night constantly. It makes no sense to get out of work at 9 p.m. and have to return the next morning at 8. "Safety first" and other annoying junk that wastes time you could be using to do your work. Insulting performance review where you can't achieve a five out of five for anything and are made to feel useless to the company; I quit not long afterward. Monthly meeting (again, pointless) on SUNDAY morning where all employees must come in for no reason for two hours, even if they don't work that day. Those who are scheduled simply have to work a 10-hour day on a day when it seems like a nonprofit should be closed. Rude, degrading, unprofessional manager. Coworkers joked about manager's untidy appearance and how off-putting it was. Manager would go outside for cigarette breaks multiple times a day while employees ran the store. Back room reeked of smoke. Manager never showed appreciation for employees. Some useless coworkers who did relatively nothing all day but talk to siblings and other workers about video games and world history. How they got paid is a mystery. Feeling that you are undervalued. Wage is pathetic and not livable. Not even enough to buy groceries and gas. Embarrassing raise each year of about 12 cents. Management pressures workers to put out as many donations as possible - a certain number of pieces must be put out per hour. However, most donations were in deplorable condition and were people's garbage. Management stressed quantity over QUALITY, even when shoppers complain constantly about broken, dirty, ripped, and disgusting merchandise on the sales floor. Back room was relatively dirty, but it was the donations that were truly unimaginably disgusting. Lack of supplies. Things would run out - shelves and clothing racks overflowed with unmovable items and thus no clothing hangers or shelf space would be left. Workers were often left to go for half a shift without any clothing hangers -- how does one do the job without a hanger to put clothing on? Inappropriate sexual comments from one employee; same person often refused to do his job of taking out the terrible quality merchandise, leaving production workers unable to do their job. Managers sometimes late to the store at opening time.

Viewing 358 - 360 of 9,236 Reviews

Glassdoor has 9,738 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.