Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "They also were great for the employees" ((in 113 reviews)); "Good work environment very easy going" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 875 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 260 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,234 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,234 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Apr 10, 2019

Pretty Good, Could Be Better

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I worked full-time at Goodwill Commons. The building is huge with lots of natural sunlight. The job was low-stress. I never worked after-hours. There were lots of opportunities for employee engagement. My coworkers were warm people I was happy to spend time with.

Cons

Pay is a little lower than other nonprofits in the area. The benefits package is much, much less comprehensive than other nonprofits. Staff should never be asked to "volunteer" at organization events. Executive leadership micromanages and doesn't trust or empower junior employees.

1.0

Apr 10, 2019

Favoritism

Book sorter

Recommend

CEO approval

Business Outlook

Pros

They offered me a job

Cons

Two days of work Racisim and bullying by store managers. Favoritism among management and full time workers.

1.0

Mar 31, 2019

It’s all about the numbers

Retail merchandise processor

Recommend

CEO approval

Business Outlook

Pros

Most of your coworkers are terrific to work with and will remain your friend long after you leave

Cons

Inconsistent management that will give you 5 different answers to the same question. Impossible quotas that will only get raised if you actually achieve it, insuring management will never be satisfied no matter how hard you work

Viewing 322 - 324 of 9,234 Reviews

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Jobs at Goodwill