Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "They also were great for the employees" ((in 113 reviews)); "Good work environment very easy going" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 875 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 260 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,234 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,234 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Feb 7, 2020

Seeking employment

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

Employee Discounts, strong stable company.

Cons

The public may not agree with donation acceptable material, causing issues.

1.0

Jan 23, 2020

Horrible place

Case manager

Recommend

CEO approval

Business Outlook

Pros

At first: Fun friendly family environment cared about employees and very respectful of everyone

Cons

At the end: Very rude, discriminating management who would scream at employees shame them in front of everyone

2.0

Aug 29, 2019

Not a bad company, but a rough job.

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

Nice people, including management. Store manager treats you like a human being. Understanding scheduling. Money goes towards good causes. Less rigid or strict than regular retail in some ways. The assistant managers help with the day-to-day grind just as much as anyone else.

Cons

Never quite enough space to move things through. Had to throw away food if donated, even when it was 100% unopened. A huge problem if you have dust allergies. The stuff people donate is gross at times, and when it involves cigarette smoke-covered and dust-filled boxes, it's practically hazardous if you do have allergies. Low Pay (though this isn't surprising for an entry-level nonprofit) Becoming a little less centered on the happiness of the employees as a company. Didn't get any benefits, but they do offer various forms of support for your life if you take advantage of it.

Viewing 310 - 312 of 9,234 Reviews

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Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR