Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
avatar

Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Jan 11, 2017
Recommend
CEO approval
Business Outlook

Pros

usual tech start up perks smart and cool coworkers (extending beyond work friends) work outside of SF Dogs in the office

Cons

Leadership/management hasn't been listening to employees over the last 10ish or so months leading to many people questioning whether or not the right people are in place to lead this company Transparency is no longer a thing that exists as Glassdoor. Many people are informed of departures of coworkers weeks and months after the fact. No one has any idea in what direction the company is headed We are now large enough to where "changes" don't happen overnight and are mostly long, drawn out processes that many of us don't get a chance to see through People have been promoted into management and director roles just because of internal ties that has many of those scratching their head why and how it happened Pay is terrible and to drive that point home our own tool confirmed it

avatar
Glassdoor Response
9y
I always appreciate direct feedback. And you've identified a number of areas for improvement, many of which are already in the works. We're almost twice the size we were last year at this time with more offices and how we managed and communicated then is not sufficient today. Investment in management training is at the top of the list. And, your sales leadership is already working on new comp plans. We're growing and I hope our people continue to grow with us. While things may not always be easy, I am confident we are working though some of these growing plans and am really excited about what's ahead in 2017 and helping every employee understand their role in our future. I hope you'll be part of that journey and invite you to reach out to me directly.
1.0
Aug 4, 2016
Recommend
CEO approval
Business Outlook

Pros

When I started at Glassdoor two years ago, there was an amazing company culture, especially amongst the sales org. I had a smart, strategic and motivating manager with a very tight knit team. I was motivated to come to work every day but also had the freedom to work from home, come in early, leave early and significant flexibility with my schedule. My manager trusted me to get the job done and with that, gave me significantly more confidence and motivation to perform for myself, my manager, my team and the sales org. I wasn't focused on quota, because with the support and confidence my team had in me, along with reasonable targets, hitting quota was challenging but realistic. When I would hit my quota or my team would hit our quota, we would always celebrate those wins. It was an awesome environment and I will forever cherish those days I had at Glassdoor. If I was writing this review one year ago, it would have been a 5 star review.

Cons

Essentially everything I mentioned in the Pros no longer exists on the sales floor at Glassdoor. My manager and director were promoted and I was assigned to a new team, manager and director. Very quickly, it was made clear by our director that the flexibility in our work schedule would no longer exist. We were not trusted to get the job done in a way that made sense for each individual, we immediately were given strict activity numbers to hit and an outline for what constitutes being put on a performance plan. This fostered an extremely stressful and cut throat environment that still exists today. While we have added essentially no new products since I've been with Glassdoor and hardly any increase in user traffic... Our quotas have doubled each year. Both years, leadership has come back to us and said that they "messed up" in calculating those quotas halfway through the year before making any kind of change to those numbers. While I believe my new manager was a great manager with good intentions, there are way too many reps assigned to one manager. With having to constantly report forecasts and because numbers were the main focus for executive leadership, all managers can really focus on is reporting leaving little time to build a team and individual bond with their employees. Needless to say, morale is extremely low. Quotas are way too high and salaries are way too low. People on your sales teams can only take so much. This has been going on for 7+ months. Leadership knows about it and has continued to drive extremely high quotas and activity metrics, constantly bringing in more sales bodies, cutting the books of business and limiting spend on small things like happy hours and team outings that build team comradarie and morale. The list goes on.

2.0
Jul 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexibility, amazing people, and an industry disrupting platform. We have incredible ancillary benefits including fitness programs and free lunch

Cons

You have set us up in sales to fail. While you say that you hear us, you have done nothing to address this issue. Alternatively, you have positioned your middle managers to make us feel like we aren't doing our jobs up to your standards. 10% of the entire sales org hit their quarterly goal last quarter. Really??? The upper management you've put in place are constantly in meetings (about what??), therefore out of sight. There is no acknowledgement that you set the bar to an unrealistic height. My personal confidence is down the toilet. And I'm basically poor on top of that. Please sell me on why I should stay?

avatar
Glassdoor Response
9y
Ouch - two stars. We are clearly not getting it done in terms of communicating with you or supporting you in the ways you need. We are actively meeting (yes, those pesky meetings) to discuss many of the issues you raised. We want our teams to win, it's sincerely our intent. I strongly suggest you speak to your leadership team, including me so we can talk through the rest of your concerns. Thanks as always for the direct feedback.
Viewing 10 - 12 of 1,113 Reviews

Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.