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      Glassdoor

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      Glassdoor reviews

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      3.9

      66% would recommend to a friend

      (1,113 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Apr 15, 2019

      Great four years, but left disappointed.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, I had a very positive experience at Glassdoor. Nine months ago, I would have rated the company 4 stars. Here's the top of my "pros" list. 1. People - My direct team was composed of professionals who are expert at their jobs, have fun with their work, and are genuinely great people. This extends to the Enterprise Sales and Customer Success teams as a whole. These are the groups I worked most closely with, and it's a talented team overall. 2. Creativity - My leaders gave me a ton of trust to create new opportunities for the company. They trusted me to innovate our approach, and get the job done to grow the company. I believe I delivered by qualifying for 3 President's Clubs in 4 years. I'm very thankful for the trust in me, and hope that I've passed this spirit on to my team. 3. Knowledge - I grew my skills substantially during my tenure at Glassdoor. I was put in several situations where I had to "figure things out" in order to drive growth. I had to push the envelope regularly, which grew my knowledge-base over my 4 year tenure. These attributes will stay with me as my career moves forward, and I'm thankful for that.

      Cons

      The company has changed dramatically from when I joined 4 years ago. It was a disappointing end for me, given the highs my team achieved during my tenure. Dramatic change is to be expected when you're in growth mode, and especially after an acquisition. However, the top "cons" listed here are why I dropped my rating to 3 stars. They definitely played a role in my departure from the company. 1. Senior Leadership - The "feel" is dissipating. Everything is "rationalized" through spreadsheets, and decisions are made via endless hours in conference rooms. Many key departments are run by an MBA who doesn't have prior experience leading in said capacity. This has created a lack of first-hand customer knowledge, and is causing a diminished connection with team members who interface with customers and prospects every day. 2. Cross-Functional Partners - Team members in other departments are willing to help, but the company is separated into silos. Each department has their own OKRs, and few of those correlate with overall customer success. As a result, time spent selling for reps is greatly reduced. Reps routinely spend hours, and even days, waiting on cross-functional support. Most reps end up just doing things themselves to deliver to customers on-time. 3. Lack of Innovation - This may be number 3 on my list, but was probably my biggest issue. The company continues to push high growth targets...but isn't producing new, monetizable products to drive that. The market is changing dramatically, and the company is falling behind. Even if the revenue numbers look good at an aggregate level, there are significant risks to the business that will manifest themselves over the next 12-24 months if true innovation isn't realized.`

      avatar
      Glassdoor Response
      7y
      Thank you for sharing your thoughts and thank you for your contributions to Glassdoor over the past four years. It’s great to hear that Glassdoor’s people, the opportunity to grow in knowledge, and the ability to bring creativity to your work contributed to an overall very positive experience at Glassdoor. I share the belief that we have an amazing team that not only can execute and get the job done, but also are great to work with. Thank you for being a part of the team. I also want to take the time to address some of the concerns that you raised. There is no question that Glassdoor has changed over the last few years. This is to be expected of a company growing as quickly as Glassdoor. Change can be exciting and uncomfortable at the same time. In order to attain the ambitious goals and targets we set, we must be strategic and endeavor to make our processes even more scalable. With this growth and increased strategy, I understand that it may seem as though that the focus on “feeling” is being lost to increased measurement and formalized processes, but it’s our belief that being more strategic will lead to greater results for our teams and ensure that we can scale the success we’ve seen over the past few years. I see "feel" and strategic thinking as both important and playing a role in our team's work. It is important for reps to feel supported by cross-functional partners. This is an area we’re continuing to refine and focus on and believe we’ve made significant progress on. Additionally, as a leadership team I can assure you that we continue to advocate to product of our needs and we are excited about what’s coming down the pipeline. We will also continue to advocate for product innovation in the future. Thank you again for sharing your thoughts and we wish you the best in your future endeavors.-Matt, VP Sales, Enterprise
      5.0
      Feb 16, 2019

      Glassdoor changed my life

      Enterprise account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Glassdoor was my first job right out of college. I moved to a new city where I didn't know many people. The reason why I wanted to work at Glassdoor was that I believed in the product and it was something that was useful to me in my job search. Little did I know that a short three years later I would be looking back at my decision to accept my first job at Glassdoor as one of the best decisions of my life. Many of my closest friends were made through my time on various teams throughout the Glassdoor organization. I know every review says it...but the best part of Glassdoor is truly the people. - Career Progression - There are plenty of opportunities for promotions for top performers. If you work hard and stand out, you absolutely will be moved from role to role quickly. -Strong Managers- I've had four managers at Glassdoor and every single one of them has been wonderful. -Compensation- Top performers are compensated like top performers. The ability to both hit and exceed quota is very real and can be accomplished by anyone who is willing to put in the work. -Benefits- Top of the line (and free) health/dental benefits with a ton of fun stuff around the office. Snacks, beer, ping pong, and darts. -Work/Life Balance- Amazing flexibility based on manager and position. Employees are treated like adults and allowed to WFH or take PTO when needed.

      Cons

      Any company has cons no matter how great it is. Glassdoor has always done a good job taking feedback both from public reviews and internal feedback and laying out a plan to make changes. However, it sometimes takes longer to accept/see the issues and put into place fixes since we've grown so quickly. -Sales Operations- Many of our systems are very, very, very broken. This can occasionally lead to over or underpayments that you as an employee you have to watch out for. This SEEMS to be getting better lately and I know is top priority to be fixed this fiscal year. -Billing Department- As a sales rep, your compensation is tied to your clients paying (or not paying) your bills. This means that you are often times working with the Billing Department to resolve payment issues for clients. Our Billing Department is painfully understaffed and emails/Slack messages go unanswered for weeks creating tough situations with clients who expect resolutions quickly.

      2.0
      Jul 21, 2016

      Writings on the Wall

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Coworkers are smart, disciplined, and WERE united under the same mission: winning together. -Hot company with a strong brand -I really have loved my time here for the great people I am surrounded by every day. -Strong mission

      Cons

      The review posted on July 7th really hits the nail on the head, as does the review on July 19th (except for the 4-star rating). I’ll try not to be too redundant. The sales floor in Mill Valley is depressed. Truly. The energy that I felt when I first started is long gone. Since I’ve been here I’ve watched our book of business become significantly reduced, while quotas have gone up astronomically. Every month we are told “ this the most important month.” Every few weeks we get an ‘inspirational’ email from upper-management telling us how much the company needs us. These emails are as empty as our paychecks and becoming borderline comical. There is no career advancement. None. People who have been here for years have not seen a single increase in pay, which is already tragically low to begin with. I get it, we don’t promote on tenure. But, if it were purely on performance then some of your recent promotions didn’t make much sense either. (Those reps still absolutely deserved their promotions but let's not pretend it was actually based on some semi-enforced 'system’). A vast, disproportionate amount of our org promotions have been SDRs primarily to make up for our uptick in attrition. As for the cultural undertones at the office… Unfortunately for those of us at Mill Valley HQ it feels like the future is in Chicago. Day by day we watch as our friends and peers slowly dwindle away – either moving away or moving on. Management hasn’t explicitly said it, but come on, we aren’t stupid. We can see the open desks. The struggles ARE NOT a talent issue. The current system is broken.

      avatar
      Glassdoor Response
      9y
      We are listening! The leadership team has heard you loud and clear on Glassdoor and in many 1:1 meetings over the past few weeks. I want to bring back that lovin' feeling too in Mill Valley. I am going to need some help though, that's where our team will have to come in. Looking forward to discussing further in scheduled sessions and our Company All Hands next week. Thx for letting your voice be heard.
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.