Pay is terrible. You are scheduled based on sales but don't receive sales bonuses. The sales metric system is terrible as well and creates a toxic environment where everyone (including the manager) is trying to put the 'dud' customers/sales (people who only buy shoes, not the shoes, socks, insert combo that Fleet Feet wants) onto other employees in order to maintain their metrics. I have also seen managers and employees lie to customers that they didn't have a certain shoe so that their metrics wouldn't be messed up (management basically wants you to sell socks and inserts with every shoe).
Complaints to higher about racist comments made by a certain manager weren't acted upon. Complaints about same manager making invasive comments about peoples sexuality/love interests/personal lives were also ignored. Just a side note, this manager also previously worked with a teenager and then started dating him when he turned 18, she is 30+, making her 'friendships' with the other teen boys she hired especially uncomfortable to witness.
Upper management would occasionally visit the store, some were cordial in a corporate way, others wouldn't even look at the outfitters, this is an especially bad look when all the corporate leaders are white and 99% of the store outfitters are p.o.c., It was such an obvious display of the economic and racial disparity within their company that one can only laugh to keep from crying.
Finally, I can recall an audit the company did to see if there was a need to raise the hourly pay for employees in New York, I believe the findings concluded that a raise of a few cents would suffice. Safe to say Fleet Feet did not follow the wage suggestion put forth by the MIT Living Wage Calculator (it's $28.04 by the way).
