Pros
discount, occasional free merch, runners
Cons
Pay is terrible. You are scheduled based on sales but don't receive sales bonuses. The sales metric system is terrible as well and creates a toxic environment where everyone (including the manager) is trying to put the 'dud' customers/sales (people who only buy shoes, not the shoes, socks, insert combo that Fleet Feet wants) onto other employees in order to maintain their metrics. I have also seen managers and employees lie to customers that they didn't have a certain shoe so that their metrics wouldn't be messed up (management basically wants you to sell socks and inserts with every shoe). Complaints to higher about racist comments made by a certain manager weren't acted upon. Complaints about same manager making invasive comments about peoples sexuality/love interests/personal lives were also ignored. Just a side note, this manager also previously worked with a teenager and then started dating him when he turned 18, she is 30+, making her 'friendships' with the other teen boys she hired especially uncomfortable to witness. Upper management would occasionally visit the store, some were cordial in a corporate way, others wouldn't even look at the outfitters, this is an especially bad look when all the corporate leaders are white and 99% of the store outfitters are p.o.c., It was such an obvious display of the economic and racial disparity within their company that one can only laugh to keep from crying. Finally, I can recall an audit the company did to see if there was a need to raise the hourly pay for employees in New York, I believe the findings concluded that a raise of a few cents would suffice. Safe to say Fleet Feet did not follow the wage suggestion put forth by the MIT Living Wage Calculator (it's $28.04 by the way).
