Crystal Group reviews

3.7

65% would recommend to a friend

(103 total reviews)

Tony Shields

78% approve of CEO

54% positive business outlook

Crystal Group has an employee rating of 3.7 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crystal Group employee rating is in line with the average (within 1 standard deviation) for employers within the Servicios personales al consumidor industry (3.6 stars).

Reviews by job title

103 reviews
5.0
May 22, 2018
Recommend
CEO approval
Business Outlook

Pros

The company is very personal, supportive and understanding of individual needs and strives to maximise your strengths and develop you as a person; not just a worker. The hierarchy is quite flat and there is capacity to grow and develop as far as you can if you have the right approach and genuine care for clients and colleagues.

Cons

With growth we have lost some elements that made us great. The family feel is lessened and the emerging corporate elements seem unavoidable.

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Crystal Group Response
8y
Your review is really appreciated. I'm pleased to read this; it's important to me and my leadership team that everybody understands where they fit and how they add to our "mission". We'll continue to be honest, open and share the challenges and goals we face as a business. That's the only way we can combine the efforts and talents of everybody. It's a busy time. We do need to take your feedback onboard and give everybody who wants to an (OTS) Opportunity To Shine. I'm interested in understanding more about your advice. Maybe you could find some time to explain a little more in person - I'd love to hear how you feel we could do that! Thank you Tony CEO
1.0
May 10, 2018

Bad experience.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You don’t have to work weekends

Cons

Where to begin? I started when this company was a fun place to be, people were nice and respectful, unfortunately I left this company due to severe bullying and no progression (even after I was offered a job in a different position..). Unfortunately if your face does not fit in this company then you have no place, and you will soon be made aware of this, I had a group of friends within this company who unfortunately turned on me and made everyday at work hell for me. I had comments about my weight, I was shoved, I had constant dirty looks and whispering, it even escalated to outside of work. One “friend” reached a managerial level (case handlers) and decided I was no longer of use, this is when it began. Both inside of work and outside I received abuse and nasty comments. One of the other “untouchable” members of staff who works in the service team actually resorted to threatening a member of my partners family and slated me to the high heavens...making attending work even harder. This then led to their “gang” expanding and turning even more people against me with nasty lies and bullying behaviour. I attended numerous doctors appointments and had to have counselling because I already suffered anxiety which they were aware of. The management and higher authority’s were aware of this but it took for me to write an email to the CEO for this to be noticed...but even then meetings were uncomfortable. Certain members of HR were helpful and did try their best to help me once this was finally addressed...but it was made uncomfortable that the bully’s were friends with these people. Once I decided to leave and managed to get the courage the CEO actually made me very uncomfortable with awkward questions. I also applied for a quality control job that had been advertised, which I interviewed for and had already started working at, I was told I had gotten the job for it to be taken away with 0 explanation. I was told to create presentations to present and do A LOT of work, I was marking calls etc...but again, once the bullying started my face no longer fit so this was swiped from under me and I was shoved on a team I new nothing about. All in all, I would stay clear of this company..majority are bullies and management look after their own. When their staff aren’t sleeping with each other they are slagging people off.

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Crystal Group Response
8y
Thank you for taking the time to leave a review of your time at Crystal. We’ve been working hard to create an environment that people can enjoy working in and progress. Naturally, I am disappointed to read these comments. I do appreciate the issues you have shared with us. From the very lovely thankyou email to me on your last day I believed we had helped you. I would like to invite you to contact me off-line so we can perhaps discuss further. Whether you choose to contact or not, thank you for the time you spent with us. I hope your next role will be somewhere you can feel part of & prosper and be happy. Wishing you the best of luck for the future. Tony CEO
5.0
Aug 10, 2017

The Real Company I Work At...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are amazing on the whole, however some individuals spoil the atmosphere by thinking they are owed something, why does everything have to be a drama! Everyone works hard The senior management team seem to support one another well and lead whilst incorporating the right amount of fun. The team leaders are evidence of development and have pretty much all come from within, not there yet, but I like to see a business that values it's employees. They seem to listen, don't always get it right but they keep going.

Cons

Downside is the stigma of the industry we are in. Tony and his team genuinely want to do the right thing for the customer whilst playing in a very heavily regulated and difficult environment.

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Crystal Group Response
8y
Thanks for your review. I am really pleased to hear about your experiences and recognition of the work we're doing to drive positive change. Our work adds value to our customers who really appreciate what we do for them. As long as we stay focused on that we can rise above any negative stigma; remember that we are cleaning up the mess created by UK banks. Thank you again for your review Tony CEO
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Glassdoor has 112 Crystal Group reviews submitted anonymously by Crystal Group employees. Read employee reviews and ratings on Glassdoor to decide if Crystal Group is right for you.